Engagement Manager

To become an Engagement Manager at Hakkoda, you should have a Bachelor’s degree in Computer Science, Engineering, or relevant fields. With at least 4 years in project or program management roles, experience in Agile/Scrum frameworks is essential. Strong communication and leadership skills, along with proven experience in building client relationships, are also key.

As an Engagement Manager at Hakkoda, you'll lead client engagements and manage teams across various projects, guiding and developing team members while working closely with clients to meet their data challenges. You'll oversee project execution, manage client relationships, and ensure that deliverables meet high quality standards.

Yes! Hakkoda is a remote-first company. Engagement Managers can choose to work from home or from our co-working space in Lisbon, providing flexibility and accommodating your working preferences.

As an Engagement Manager at Hakkoda, you’ll manage a variety of projects focused on data challenges in both the private and public sectors. These projects often involve collaboration with a team of experts, navigating various data models, and implementing solutions that drive success.

Key skills for an Engagement Manager at Hakkoda include strong analytical abilities, exceptional communication skills, and the capability to manage client expectations effectively. Leadership qualities, stakeholder management, and experience with Agile methodologies will also contribute to your success in this role.

Absolutely! Hakkoda supports continuous personal and professional development by providing technical training and certification programs, ensuring that Engagement Managers have the opportunity to grow their skills and advance their careers.

As an Engagement Manager at Hakkoda, you will enjoy a range of benefits including comprehensive health insurance, a competitive meal allowance, annual bonuses, 22 days of paid time off, a home office budget, and the flexibility to work from home or in our Lisbon co-working space.

When managing multiple projects, I prioritize tasks by first assessing project deadlines and client needs. I utilize project management tools to streamline workflows, and I ensure open communication with my team and stakeholders to adjust priorities as needed, ultimately focusing on delivering value efficiently.

In my previous roles, I have led Agile projects by organizing Scrum ceremonies, facilitating daily stand-ups, and ensuring that team members are aligned with project goals. I focus on fostering a collaborative environment, allowing for iterative improvements based on client feedback and team inputs.

Building and maintaining strong client relationships involves active listening, understanding client needs, clear communication, and delivering consistent results. I prioritize regular check-ins, provide updates on project progress, and seek feedback to build trust and ensure alignment with their objectives.

When conflicts arise within my team, I address them promptly by facilitating an open discussion to encourage all voices to be heard. I aim to understand the root causes of the conflict, mediate the conversation towards a solution, and foster a collaborative spirit to move forward positively.

To measure project success, I utilize metrics such as key performance indicators (KPIs), client satisfaction scores (CSAT), and project timelines. I review these metrics regularly throughout the project and adjust our approach based on the insights we gather.

To ensure project deliverables meet quality standards, I implement a quality assurance process from the start. This includes setting clear expectations, reviewing work regularly, and involving relevant stakeholders throughout the project lifecycle to gather feedback and adjust as necessary.

Yes! In a previous project, I set clear project timelines and deliverables right from the start. I communicated regularly with the client about progress and challenges, and by providing them with transparency and realistic timelines, I successfully managed their expectations and built trust.

Communication is vital in my management style. I prioritize clear, open lines of communication with my team and clients, ensuring everyone is informed and engaged. This fosters collaboration, encourages team cohesion, and ultimately leads to better project outcomes.

I approach risk management by identifying potential risks early in the project lifecycle and creating a risk register. I continuously monitor these risks, involve the team in discussions, and develop mitigation strategies to minimize impacts on project deliverables.

I am motivated by the opportunity to empower my team and help them grow professionally. I find fulfillment in leading projects that make a real impact on clients' lives, and I enjoy inspiring team members to reach their potential while forging strong relationships with clients.