Dynamics CRM On-Premise Technical Consultant

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Job Summary:

We are seeking an experienced Dynamics CRM On-Premise Technical Consultant to join our team. The ideal candidate will have 5+ years of experience in implementing, customizing, and maintaining Microsoft Dynamics CRM On-Premise solutions. You will work closely with business analysts, developers, and clients to deliver high-quality technical solutions.

Key Responsibilities:

• Implementation & Customization:
• Implement Dynamics CRM On-Premise solutions based on customer requirements.
• Customize Dynamics CRM entities, fields, forms, views, and workflows as per business needs.
• Configure security roles, teams, and business units to align with business processes.

Development & Integration:

• Develop custom plugins and workflows to meet business requirements using C# and JavaScript.
• Integrate Dynamics CRM with third-party applications and data sources (SQL, Web Services, etc.).
• Create and manage custom reports and dashboards for users.

Troubleshooting & Support:

• Perform troubleshooting of CRM issues, resolving technical and functional problems.
• Provide technical support to end users and help optimize CRM performance.
• Monitor and ensure the smooth operation of the Dynamics CRM on-premise environment.

Upgrades & Maintenance:

• Apply updates and patches to the on-premise CRM environment.
• Plan and execute system upgrades, ensuring minimal disruption to business operations.
• Maintain documentation related to system configuration, customizations, and integrations.

Collaboration & Communication:

• Work closely with project managers, business analysts, and other technical teams to deliver project milestones.
• Provide technical training and knowledge transfer to internal teams and end users.
• Engage with clients to gather and understand their CRM needs and provide solutions accordingly.

Performance Optimization:

• Monitor CRM system performance and apply best practices for optimization.
• Troubleshoot performance-related issues and implement solutions for better efficiency.

Data Management:

• Perform data migrations and integrations from legacy systems into Dynamics CRM.
• Ensure data quality and consistency by implementing data cleansing processes.

Required Skills & Qualifications:

• 5+ years of hands-on experience with Microsoft Dynamics CRM On-Premise version
• Strong knowledge of CRM customizations, including entities, fields, forms, workflows, and business rules.
• Proficiency in Dynamics CRM SDK, C#, JavaScript, and web services for integration.
• Experience with SSRS for report development.
• Experience with SSIS for Data integration.
• Familiarity with Active Directory and IIS for CRM server configurations.
• Solid understanding of CRM deployment, security models, and database structures.
• Experience working in an Agile environment and participating in sprint planning and reviews.
• Excellent problem-solving skills and ability to troubleshoot technical issues.

Preferred Skills:

• Experience SSIS/SSRS reports /Power BI for reporting and dashboards.
• Experience in Microsoft Dynamics CRM migration or upgrades.
• Knowledge of Azure DevOps for version control and CI/CD pipeline implementation.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.