Account Executive

As an Account Executive at Hatch, you will be responsible for a range of critical tasks including managing the entire sales cycle for our mid-market SaaS product, conducting prospecting and demo bookings, and engaging with clients to meet their needs. Your role will also involve utilizing tools like HubSpot CRM and Salesloft to track progress and build long-term relationships with customers.

To qualify for the Account Executive role at Hatch, candidates should have at least a Bachelor’s degree or equivalent sales experience, along with 1-2 years of sales closing experience, particularly in a SaaS environment. Familiarity with mid-market sales processes and tools like HubSpot and Salesloft is also beneficial.

The sales cycle for Account Executives at Hatch encompasses several stages, including prospecting, booking demos, and following up with leads. You will present and demonstrate the value of our AI CSR product to prospective buyers while maintaining client relationships and handling negotiations throughout the process.

Success as an Account Executive at Hatch is driven by a high-energy attitude, excellent communication skills, strong time management abilities, and the capability to understand and address client needs. It's also about fostering team spirit and contributing positively to the overall sales strategy.

Account Executives at Hatch utilize tools like HubSpot CRM and Salesloft to manage their sales communications, track interactions with prospects, and analyze data for trends. These tools are essential for optimizing the sales process and enhancing customer experience.

When answering this question, highlight your specific experiences using HubSpot, detailing how you utilized it for managing leads, tracking sales activities, and analyzing performance. Relate how this experience has shaped your approach to sales and client engagement.

Explain your strategy for handling objections, whether that involves empathizing with the client, addressing their concerns with factual information, or adapting your sales pitch to better align with their needs. Use a specific example to illustrate your approach.

Share your prospecting techniques, including researching potential leads, utilizing social media platforms, or leveraging referrals. Explain how you prioritize leads and ensure consistent follow-up to maintain engagement.

Discuss your understanding of Hatch's AI CSR product and its role in transforming contact centers. You can mention specific features or benefits that stand out to you, demonstrating your knowledge and enthusiasm for the company's offerings.

Detail how you organize your weekly sales activities. Mention specific prioritization methods, such as focusing on leads that show high engagement or those nearing the decision-making phase, to underscore your time management skills.

Use this opportunity to share a detailed story about a challenging sale. Discuss the steps you took, obstacles you faced, and how your persistence or strategy led to closing the deal. This demonstrates your resilience and sales acumen.

Explain your philosophy on relationship-building, focusing on active listening, consistent follow-ups, and providing ongoing value to clients. Offering concrete examples will illustrate your commitment to customer success.

Discuss the resources you utilize, such as industry blogs, webinars, or networking events, to stay updated on market changes. This showcases your dedication to continuous improvement and adaptability in a rapidly evolving industry.

Encourage self-reflection and honesty in your answer. Focus on traits like being a team player, being motivated, and maintaining a positive attitude. You can also include feedback you've received from peers on your contributions.

Your answer should reflect your genuine interest in both the role and the company. Mention aspects such as Hatch's commitment to innovation, the team's collaborative spirit, and your eagerness to contribute to the company's growth through your sales expertise.