Retail Sales Manager - Burrow & Citizenry

As a Retail Sales Manager at Burrow and The Citizenry, your main responsibilities include leading store operations, managing and training associates, collaborating on merchandising strategies, overseeing staffing and budgets, and maintaining strong customer relationships. Your leadership will help drive sales performance and profitability across our retail locations.

To be considered for the Retail Sales Manager position at Burrow and The Citizenry, candidates should have at least 7 years of experience in retail management, particularly in consumer-facing roles. Strong people management skills, analytical abilities, and experience in sales processes are essential. A holistic business mindset and problem-solving capabilities will set you apart in this dynamic environment.

Burrow and The Citizenry prioritize employee growth through comprehensive training programs, mentorship opportunities, and a supportive work environment. As a Retail Sales Manager, you will have the chance to collaborate with external sales coaches to develop training guides, ensuring your team is equipped for success.

The retail experience at Burrow and The Citizenry stands out due to our commitment to personalized design services and exceptional customer engagement. Our retail managers foster an inviting atmosphere where clients feel valued and inspired. This approach helps build long-lasting relationships and drives repeat business.

As a Retail Sales Manager with Burrow and The Citizenry, you'll enjoy a competitive salary, generous PTO, health benefits, a 401K plan, and various perks including discounts on furniture and free design services. We strive to create a work environment that supports your personal and professional well-being.

When answering, highlight specific examples that demonstrate your leadership style, your approach to team motivation, and how you achieved sales targets. Discuss key metrics you used to measure success and any training initiatives you implemented.

Discuss a structured approach to addressing underperformance, including how you identify issues, provide feedback, and support team members through coaching and training. Highlight any successful turnarounds you've led.

Share effective strategies you've employed to improve customer interactions and ensure satisfaction, such as staff training programs, customer feedback loops, and creating an inviting store layout. Be sure to include metrics that demonstrate impact.

Provide insight into your past experiences with merchandising, how you collaborate with other teams, and flexible strategies you employ that adapt to current trends and sales data to optimize product presentation.

Explain how you use data to inform decision-making in your sales management practices. Discuss any specific tools or metrics you've used to track performance and how this data helps improve sales strategies.

Enumerate a specific sales initiative you led, from the concept phase through execution and results. Explain how it aligned with company goals and its impact on revenue growth or customer engagement.

Talk about your proactive approach to staffing that includes building a talented candidate pipeline, the hiring process, and continuous evaluation of team performance. Demonstrate how you ensure the right staffing levels at all times.

Share your beliefs about team culture and provide examples of initiatives you've implemented to foster engagement and motivation among your team members. Highlight any specific outcomes resulting from your efforts.

Discuss sources you rely on for market intelligence, such as industry publications, networking with professionals in the field, or participating in relevant events. Share how this knowledge informs your managerial decisions.

Reflect on the unique brand identities of Burrow and The Citizenry, emphasizing their commitment to innovative design and exceptional customer service. Discuss how your vision aligns with elevating these strengths as a Retail Sales Manager.