Customer Support Executive

HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2022 totaled $12.3 billion. To learn how we can supercharge progress for you, visit .HCLTech is looking to hire a Customer Support Executive who will be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.This opportunity requires 3 weeks of onsite training at El Paso, TX. Later it will be remote support.Brief Job description:Job title: Customer Support ExecutiveLocation: El Paso, TX (3 weeks of onsite training then it will be remote)Language Needs – MUST BE FLUENT IN BOTH SPANISHS/ENGLISHEssential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.· Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.· Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.· Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.· Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.· Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.· Documents Adverse Events and Quality Complaints.· Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: HS Diploma or GED, customer service experience in a healthcare environment preferred.Language Skills: *MUST BE FLUENT IN BOTH SPAN/ENG* Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.Computer/Technical Skills: Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking; proficiency with in Microsoft applications and web based programs. Ability to navigate through multiple systems and job aids while responding to the customer’s inquiry. Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.).