Job details

German Speaking Customer Service Financial Sector - Remote in Greece

Join Patrique Mercier Recruitment JP as a German Speaking Customer Service Representative, working remotely from Greece! This role is perfect for individuals looking to contribute to the financial sector while enjoying the flexibility of remote work. You'll be the first line of support for our German-speaking clients, assisting them with their inquiries and ensuring they have a seamless experience with our financial services. If you possess a customer-focused mindset and are eager to develop your career while working from home, this position is for you!

Key Responsibilities

Provide exceptional customer service to German-speaking clients via phone, email, and chat.
Address client inquiries related to financial products and services, providing accurate and timely information.
Resolve customer issues efficiently, ensuring satisfaction and retention.
Keep abreast of the latest financial products and industry trends to offer informed support.
Document all customer interactions accurately in the CRM system.
Work collaboratively with team members and share best practices to enhance customer service.
Engage in ongoing training and development to refine your skills and knowledge.

Fluency in German and English, both spoken and written.
Excellent communication and interpersonal skills, with a strong customer service orientation.
Previous experience in customer service or the financial sector is a plus.
Ability to work independently and manage time effectively in a remote environment.
Strong problem-solving skills and attention to detail.
Motivated self-starter with a positive attitude.
Access to a reliable internet connection and a suitable workspace at home.