Help Desk Analyst - job 1 of 2

Responsibilities/Accountabilities:

• Diagnose and resolve problems related to the use of Quest Diagnostics hardware, software, peripheral devices, communication packages, host and LAN/WAN connectivity or other problems.

• Understand and comply with security and support policies and procedures.

• Recognize problems and alert appropriate escalation points as needed. (RHD Sr staff or other FSG's as required)

• Uses appropriate tools to log, track, escalate, resolve and close calls and Incidents received by the help desk.

• Follow up on all reported problems, ensuring complete customer satisfaction.

Job Type: Full-time

Salary: From $25.12 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Help desk: 3 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: Remote