Join the team as our next Twilio Head of Flex Technical Success
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
Twilio is seeking an experienced, driven, and detail-oriented leader to grow our Flex Technical Success Managers team. This team will provide post-sales, consultative expertise to Flex customers. You will be responsible for building and managing a global team of Flex Technical Success Managers, each responsible for a portfolio of accounts, maintaining a single-minded focus on ensuring customers are extracting the most value out of their Flex and Twilio investments. You'll ensure our strategic customers are using Flex and Twilio pull-through products to their fullest capability. You will establish and evolve processes, methodologies, and tools as you lead this team to ensure our customers are successful.
Our Flex Technical Success Managers partner with some of the most iconic businesses: from rising startups building differentiated customer experiences from scratch, to large enterprises going through significant transformation as they enable new customer engagement journeys.
Your team will be primarily driving two metrics: how quickly new Flex customers begin realizing value from Flex, and overall retention and expansion of Flex usage in your customer portfolio.
Responsibilities
In this role, you will:
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Desired / Nice to Have:
Location
This role will be remote.
Minimum 25% travel is anticipated.
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.
The estimated pay ranges for this role are as follows:
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.
Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.
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