Head of Software Program Management & Acquisition

We would like to introduce ourselves.

We are Elektrobit and we develop visionary embedded and connected software for the automotive industry. Day by day we work on leading-edge technologies for automated driving, new vehicle infrastructures, connected cars, and user experience that shape the future of mobility. As part of the world of top automotive brands we have been doing this with great success for more than 35 years. Our customers include Audi, BMW, Daimler, Ford, GM, Volkswagen Group, Volvo, and many more and you can find our technologies in more than 600 million vehicles. We are a wholly-owned independently-operated subsidiary of Continental AG. What unites all of our over 4000 colleagues all around the world is our passion for automotive software and our unique team spirit. Together we work towards our vision of a world in which mobility causes zero fatalities, produces low emissions, and transforms your commute into quality time. Would you like to help make this vision a reality and move the world with us?

Then we’d love to hear from you! We are looking for a new Head of Customer Center.

Within EB, the Customer Center will be responsible for winning and successfully executing projects with the assigned customers. The Head of Customer Center will report to the Head of Customer Centers Americas and will lead a team of Project Managers and Software Architects. The team size will be between 3 to 5 depending on the number of projects and related revenue. This position works closely with the sales team to find new opportunities for EB's services and solutions, provide well organized, competitive responses to customer RFQ's, establish transparent and reliable planning of revenues and profit, successfully execute projects resulting in a predictable, long term and growing project business with assigned customers. They also have P&L responsibility for their Customer Center.

• Strategic regional growth planning with sales for targeted customers.
• Lead technical responses to customer requests and assure high customer satisfaction.
• Develop business cases of engineering services including the full Elektrobit solutions portfolio.
• Main communication interface for projects between EB and customers.
• Assure profitable project execution.
• Assure delivery of contracted work packages.
• Financial (Budget/Revenue) planning and tracking with regular reporting to management.
• Foster synergies between projects in the same region and / or for the same customer.
• Competence, skill, and capacity planning together with the Centers of Competence.

• Excellent communication and presentation skills.
• Entrepreneurial mindset.
• Structured way of working and able to define structured reporting including definition of technical and non-technical KPIs.
• Understanding of business administration and financial tracking.
• Prior experience and interest in working with a global team.
• Able to support project managers and teams in case of customer escalations.
• Willingness to travel (10-15% travel can be expected).
• Confident and professional behavior in critical situations.
• >3 years professional experience in leadership positions.
• Position located in Farmington Hills, MI.

• Comprehensive benefits plan including medical, dental, vision, life insurance and disability insurance.
• Flexible Spending Account options for pre-tax employee allocations.
• 401(k) retirement program with immediate company match.
• Ten hours of vacation leave every month and 80 hours of paid sick leave annually (prorated based on start date).
• Nine paid company holidays.
• Three floating holidays (prorated based on start date).
• One week of paid parental leave available for use upon hire.
• Wellness Reimbursement (up to $150/quarter).
• Technology fee stipend ($50/month) to help offset work-from-home costs.
• Tuition Assistance Program reimbursement (up to $5250/year).
• Working on exciting and future-oriented projects in international collaboration within a multicultural and diverse team.
• A healthy work/life balance.
• Opportunities for personal development through a range of training courses provided by our academy.