About us

Hult International Business School is the world’s global business school offering an accelerated MBA degree, a series of one-year Master’s degrees, an Executive MBA degree, a Bachelor’s degree, and Ashridge Executive Education programs. Hult’s innovative curriculum is taught by inspiring professors who possess real-world business experience. In addition, students gain unrivaled global business perspectives on Hult’s unique Global Campus Rotation—a program that allows students to study on any combination of Hult’s five campuses in Boston, San Francisco, London, and Dubai, as well as Hult’s rotation centers in New York City and Ashridge. With students representing 145 nationalities, Hult International Business School is a microcosm of the global economy that rewards those who can conduct business that transcends borders.

We love exceeding goals, we love speed, and we strive when changes happen. We are quite un-traditional in style; we are entrepreneurs. Fundamentally, we love what we do: helping students find a business school that is relevant and that could potentially change their lives. If you identify with us, please contact us!

The Opportunity

The Head of Student Services is responsible for the overall functioning and performance of the Student Services team, providing day-to-day leadership and direction regarding policies, practices, student health insurance, and operations in the student experience; and other areas defined in collaboration with the Director of Operations. The Head will create a vision for the Student Services team and lead diverse programming related to student health and wellness, student life enrichment, global rotation, onboarding, orientation, graduation, and the execution of anchor events. Similarly, this individual will be an advocate globally within Hult for the Department, working closely with his or her counterparts at other campuses to ensure global consistency across all campuses. The Head of Student Services will be expected to work with a wide range of internal and external colleagues and Hult and act as a point of expertise in student life, life in San Francisco, health insurance, and additional administrative areas. This position involves a great deal of interaction with international students, and cultural sensitivity and a keen interest in student support is crucial.

Responsibilities

• Leads and acts as part of the Student Services team in the day-to-day operations of the department, ensuring safety of students, consistency of practice and maintenance of optimum service levels.
• Maintains budget planning in collaboration with Operations Director, project management, and execution of all campus events, including but not limited to open houses, Graduation, Orientation, Hult Prize Competitions, Winter Ball, cultural events, end-of-year- parties, club activities, and guest speakers.
• Oversees the quality execution of all Student Services operations including events, clubs, communications and study body non-academic policies.
• Provides leadership, analysis and advice to Hult staff in relation to policies and procedures regarding students (and services for students), including risk management.
• Monthly assessment curation of event attendance, social media engagement, and cost spending
• Facilitate high levels of staff communication to current and incoming students by developing strategies, creating content, and providing editorial support.
• Take the lead on the development of student health resources, the implementation of the student health insurance plan and related policies. Ensure students are provided with resources that minimize health-related disruptions of student life or students’ ability to successfully complete their degree.
• Navigates campus Professional Integrity Committee (PIC) complaints in collaboration with the Student Conduct Manager
• Be the global advocate for Student Services in San Francisco and the U.S., serving in an advisory role for other departments such as Academic or Career Services, and ensuring that program, policy, and procedural decisions made on a global level comply with any and all relevant regulations.
• Manages a team of 3-4 Student Services and Events Coordinators and student workers.
• Manages internal and external communications channels such as the newsletter and social media campaigns
• Drives community among students and staff
• Other duties as assigned

Qualifications

• 3-5 years of higher education administration experience
• Staff management experience
• Master’s Degree preferred
• Excellent interpersonal, written, presentation and verbal communication
• Demonstrated track record of appropriate professional, ethical and collaborative behavior
• Experience with handling confidential and sensitive information
• High level of energy and enthusiasm to work under pressure and to prioritize requests in a demanding and fast-paced environment
• Team player with a positive, can-do attitude
• Ability to work independently, proactively recognize challenges and recommend creative solutions.
• Highly organized and able to both plan long-term program improvements and ensure that day-to-day operations run smoothly
• Experience interacting with a culturally and ethnically diverse population of students, faculty, and staff with diplomacy
• Able to work with multiple stakeholders, both internal and external, to develop and implement policies and procedures that increase efficiency and are scalable
• Willingness to work flexible hours

Benefits

• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week.
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• Three weeks paid vacation your first year (four weeks starting in year two) +22 paid holidays (22 Scheduled + 2 flexible!)
• 25% company match on your 401(k)
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Discounts at local venues and businesses
• Compensation: target $65-70k subject to relevant experience and qualifications

Position start date: as soon as possible

Please note that you must have the right to work in the US to be considered for this position.
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About us

Hult is a new kind of non-profit business school that constantly innovates to meet the needs of students, employers, and society in a world that is changing faster than ever before. More than a business school, Hult is a dynamic and multicultural community that educates, inspires, and connects some of the most forward-thinking business talent from around the world.

What we do

Hult International Business School is a non-profit educational pioneer and the first triple-accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses and rotation centers in Boston, San Francisco, London, Dubai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow.

Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it. So they graduate with the skills and the mindset to be ready for anything.

And now we’re looking for a talented workforce that thinks the same way.

We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength.

Mission statement

We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

Equal opportunities at Hult

Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry.

Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.

Legal

Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.