HR Manager, Care (Remote)

Remote - United States

About the HR Manager, Care at Headspace:

The HR Manager, Care will be responsible for providing solutions focused, scalable, proactive partnership and support to the Headspace team in collaboration with our broader HR team. This dynamic, fast-paced role will interact with leadership and employees at all levels with a strong focus on developing world class first level leaders (manager through senior manager level) within our Care organization. Acting as the first point of contact for HR matters, this role will focus on coaching, employee relations, performance management support, exit interviews, manager development, and special projects, as needed. Additionally, this role will be a strong contributor in developing and refining the Employee Relations process across Headspace. This role reports to the PBP leader with responsibility across Headspace and a priority focus of our Care organization.

What you will do:

• Counsel employees and/or managers regarding a variety of HR issues. Serve as an advocate to both employee and company regarding policies, employee performance, work environment and conflict issues. 
• Primary contact for receiving and investigating employee concerns. Conduct thorough and impartial investigations and determine solutions and/or necessary action. Works closely with Legal, People Ops, DEIB, and Business Partners to reduce legal risks and ensure regulatory compliance.
• Read situations quickly, actively listen, and settle disagreements and disputes equitably.
• Provide guidance regarding disciplinary actions through coaching to leaders and employees to influence and drive outcome and change.
• Serve as a trusted advisor for managers in employee relations, training and development of their teams.
• Provide quarterly business reviews of case outcomes, trends and data analysis to business partners and lead projects that help optimize and/or automate internal ER processes.
• Conduct exit interviews and identify attrition trends in partnership with assigned PBP.
• Participate in roll out of effective employee engagement strategies to motivate the workforce, reward performance and retain workers.
• Support the development of high performing teams and build out of a strong layer of mid-level people managers to streamline decision-making, increase empowerment and enhance innovation within the teams’ employee base.
• Facilitate and actively participate in management development programs under guidance of the Talent Development department.
• Understand the Care organization business priorities to effectively inform policy and process recommendations in alignment with business goals. Act as a stakeholder of the POps team to ensure Care org specific policies and procedures are developed and rolled out.   
• Perform general human resource functions and serve as a link between management and employees by handling questions and help resolve work related problems.

What you will bring:

Required Skills:

• 4+ years of human resources management experience, including Employee Relations, within companies with rapid growth
• Bachelor’s degree with concentrations in HR management or related field
• Strong oral and written communication skills; Ability to influence leaders and effectively interact with all levels of the organization
• Handle sensitive information and maintain a high level of confidentiality
• Detailed, accurate, and organized; Ability to manage multiple shifting projects/tasks with competing deadlines
• Strong critical thinking skills; Ability to problem solve, provide solutions, and mediate delicate interpersonal situations
• Strong collaboration skills to help teams achieve their goals and ability to work well with cross-functional groups
• Nurture equity, inclusion and belonging principles that are embedded in key Talent, HR and business processes
• Adept at navigating between important details/nuances and high level summaries depending on audience

Preferred Skills:

• Experience working within Healthcare, Health benefits, or clinical therapeutic settings
• PHR or SHRM certification
• Experience working with a HRIS

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $87,300-$122,705.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice.