Job details

Workforce Systems & Reporting Analyst

• *This position is RemoteDuties & Responsibilities• Identify root causes and make recommendations for process improvements to increase efficiency and improve overall productivity• Assess, prepare, and address the operational impacts, workflow, and training issues related to any assigned project(s)• Provide daily, weekly, and monthly status to the Business Unit(s) via dashboards, reports, and tools including but not limited to Workforce Management Activity, Desktop Process Activity, Data Maintenance Inventory, Payroll/Time Management, Agent/Department Performance, Provider Data Management Program, and Provider Portal Activity• Collaborate with business units to understand strategic goals and promote an environment conducive to creativity, change, and information exchange• Participate in systems testing and validation for various systems including call center programs, SharePoint, Salesforce and other business-related programs• Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making• Create and edit ad-hoc reporting to be used to identify tracks and trends to increase overall operational efficiencies with supported departments• Work with leadership team on execution or recommended schedule adjustments to meet daily KPIs while also maintaining Key Performance Metrics Scorecards for the business using WFM and customized tools• Support ad-hoc requests from Leadership as requested• Seek occasional guidance while working under moderate supervision from Team Leads, Managers, SMEs, etc.• Other related duties as assignedMinimum Qualifications• Associates degree from an accredited institution or relevant work experience• GED or HS Diploma from an accredited institution• Experience in Microsoft Excel creating formulas, pivot tables, using macros, creating graphs and producing reports with large volume of data• Ability to gather business requirements, create, execute and control tools to improve the overall operational efficiency of a business• Working experience with call center computer software applications such as Microsoft Office, SAS, SQL, Salesforce, SharePoint, Verint Workforce Management, Desktop Process Analytics, Interactive Intelligence Administrator/Attendant or Crystal Reporting• Working experience using analytical and problem-solving skills; interpreting and summarizing complex data as it relates to call center operation and technologies• Experience presenting reports, forecasts, trends and recommendations to the team and senior management in a clear, concise, and actionable manner• Ability to work effectively and meet deadlines in a rapidly changing environment, while handling multiple projects at a time whether individually or working with a teamPreferred Qualifications• Bachelors degree from an accredited institution or relevant work experience• History of solving problems with some guidance by subject matter experts, management, general organization objectives, policies, and goals• Knowledge of Medicare and Medicaid programs and reimbursement methodologies• Knowledge of healthcare claims processing practices in a managed care settingWE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Average salary estimate

$70000 / YEARLY (est.)

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max

$60000K

$80000K

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What You Should Know About Workforce Systems & Reporting Analyst, Healthfirst

Are you a detail-oriented problem solver with a passion for data analysis? Join our team as a Workforce Systems & Reporting Analyst at our Texas location! This fully remote position is perfect for individuals who thrive in collaborative environments while making a significant impact on operational efficiency. You’ll be at the forefront of identifying root causes and recommending process improvements that enhance productivity across various business units. Your expertise in crafting daily, weekly, and monthly reports will provide vital insights through dashboards and tools like Workforce Management and Payroll/Time Management. Collaborating with business units will empower you to promote innovative strategies and ensure smooth workflows on assigned projects. You’ll also participate in systems testing for key applications including Salesforce and SharePoint. Your analytical skills will allow you to transform complex data into meaningful interpretations, guiding teams in critical decision-making processes. We’re looking for someone who can handle ad-hoc requests, manage multiple projects, and present clear reports to senior leadership. If you have a knack for Excel and a background in call center operations, we’d love to hear from you! Together, we can drive success and create an engaging work environment.

Frequently Asked Questions (FAQs) for Workforce Systems & Reporting Analyst Role at Healthfirst

What are the responsibilities of a Workforce Systems & Reporting Analyst at the company?

As a Workforce Systems & Reporting Analyst, you will primarily identify root causes of operational inefficiencies and recommend improvements. Your responsibilities will include assessing project impacts, preparing operational reports, and collaborating with business units to align strategic goals. You’ll also be tasked with creating and presenting reports on various performance metrics, ensuring senior management is informed and decisions can be made effectively.