Solution Delivery Manager

Heartbeat Health is seeking a stellar Solution Delivery Manager to join our team. 

• Ensure all client launches are delivered on-time and within scope, including managing intake, pipeline, tasks and timelines
• Partner with internal and external stakeholders to help solution appropriate workflows and ensure their efficiency and replicability 
• Work across stakeholders to ensure resource availability and allocation for launch
• Perform risk assessment and management to minimize launch delays and downstream impacts
• Create and maintain comprehensive project documentation, including project plans and workflows
• Provide project updates on a consistent basis to various stakeholders about progress, barriers and risks
• Drive accountability with various stakeholders to ensure timely and successful launch 
• Partner with various functional areas to ensure launch readiness and remove barriers
• Partner with leadership to provide strategic insights to develop implementation best practices
• Complete post launch analysis and performance reporting
• Partner with Customer Success to transition client to steady state management and oversight

• A minimum 5-7 years of experience as a solutions-oriented project manager, ideally in a fast-growing startup (digital health preferred)
• Experience working on multiple large-scale client implementation efforts simultaneously
• Experience in client-facing, business development and project calls with both technical and non-technical stakeholders
• Familiarity with early start-up environment; able to move forward in sometimes ambiguous situations with a clear plan of action and next steps
• Proven leadership skills with the ability to build and maintain strong and lasting relationships
• Solid organizational skills including attention to detail and multi-tasking
• Proven ability to solve problems creatively
• Experience executing projects through the full life cycle
• Experience using Smartsheets 
• Excellent analytical skills
• Excellent written and verbal communication skills
• Good sense of humor

• We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
• Up for the challenge: make a big impact by joining a fast-growing team in its early stages
• Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• opt into comprehensive health, dental and vision benefits
• enjoy flexible leave policies
• distributed team and remote friendly culture

• Be amazing at what you do, without ego.
• Take ownership and be accountable to yourself and the team.
• Move fast with our stakeholders' best interests at heart.
• Be open to a breadth of ideas, but focused on delivery.
• Measure and improve what really matters.
• Be candid and honest with people.
• Demonstrate high integrity, always.
• Help others and appreciate those who help you.
• Be a kind and decent human.
• Have fun.

We are looking for an exceptional, experienced Solution Delivery Manager. You’re an amazing problem solver who is open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.