Intensive Perinatal Case Manager

Hello Neighbor is seeking an Intensive Perinatal Case Manager to provide culturally sensitive, trauma-informed case management, perinatal education, and advocacy for linguistically appropriate service access. This role supports clients who are dual-enrolled in the Smart Start (perinatal) and Stabilization programs, focusing on both perinatal and intensive case management to meet the unique needs of pregnant clients and their newborns. The Intensive Perinatal Case Manager plays a vital role in promoting healthy pregnancy outcomes, positive birthing experiences, and long-term family stability.

As part of the Health & Stabilization Department, this position focuses on creating tailored service plans, guiding clients through healthcare systems, and addressing cultural and systemic barriers. The Intensive Perinatal Case Manager works to ensure well-being during pregnancy, childbirth, and the postpartum period by promoting client empowerment, self-sufficiency, and access to essential resources and education.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house, limited term, full-time, non-exempt position at our Pittsburgh, PA office in Larimer through September 30, 2025 with the potential for extension pending funding availability. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays and work-from-home on Mondays and Fridays. We require COVID-19 vaccination for full-time employees. The successful candidate must be currently authorized to work in the United States.

Reports To: Health & Stabilization Program Manager

• Maintains an active caseload of dual-enrolled Smart Start and Stabilization clients, including referral management, intakes, assessments, and implementation of individualized service plans.
• Provides intensive case management for pregnant clients and their newborns, including medical coordination, perinatal education, and connections to appropriate community support services.
• Implements a perinatal case management approach, including the creation of birth plans, preparation for birthing in the U.S., and newborn care coordination.
• Organizes and facilitates workshops, groups, and sessions focused on perinatal health and postpartum care.
• Maintains accurate and complete client case files, ensuring timely documentation and adherence to quality assurance standards.
• Supports client self-sufficiency by providing extended cultural orientation on topics such as healthcare navigation, transportation, and postpartum resources.
• Coordinates and leverages volunteers, donations, and direct client assistance funding to support program goals.
• Collaborates with the Stabilization team to ensure cohesive service delivery for dual-enrolled clients, addressing both immediate needs and long-term goals.
• Adheres to deadlines related to financial records, case files, and service provision while maintaining a trauma-informed approach.
• Participates in regular supervision meetings, staff meetings, and training sessions.
• Upholds confidentiality guidelines and ensures the appropriate handling of sensitive information.
• Other duties as assigned within the scope of position expectations.

• Bilingual or multilingual in a priority language is strongly preferred (e.g., Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya).
• Bachelor’s degree or 1-2 years of experience working with refugees and immigrants.
• Experience as a doula or in perinatal healthcare is preferred but not required.
• Demonstrated strong interpersonal skills, characterized by compassionate, courteous, and professional interactions with diverse communities.
• Cultural competencies, including knowledge, attitudes, and behaviors relevant to the populations served.
• Thorough understanding of issues pertinent to refugees and immigrants.
• Proven ability to build and maintain relationships with clients, staff, and partners.
• Skilled at task management, including prioritization, meeting deadlines, and managing multiple responsibilities efficiently.
• Digital literacy and the ability to learn new software systems.
• Flexibility and willingness to work nights and weekends as necessary.
• Effective collaborator with a cooperative mindset.
• Passion for working in a fast-paced, multicultural environment.
• Alignment with and support of Hello Neighbor’s core values.
• Proficiency in digital tools like Google Drive, Notion, and case management systems.
• Car, valid driver’s license, and proof of insurance are required.
• Alignment with and support of Hello Neighbor’s core values.
• Lived migration experience or fluency in a priority language is a plus.

• Energetic, motivated, and hardworking
• Ability to take direction and work independently, as well as collaboratively
• Ability to take initiative and manage multiple tasks and projects at a time
• Passion for community building, refugee and immigrant rights
• Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
• Excellent writing, communication, and organizational skills
• Living migration experience and fluency in other languages a plus

• This is a full-time, non-exempt, limited term contract ending 9/30/2025 in-house position at our Pittsburgh office in the Larimer neighborhood with a possibility of extension, pending funding determinations
• Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
• We require COVID-19 vaccination for full-time employees
• Valid driver’s license required, personal vehicle, and proof of insurance are required; MVR records will be required  
• Applications are accepted on a rolling basis
• Selected candidates will be invited to interview on a rolling basis
• Anticipated start date: February 2025
• The successful candidate must be currently authorized to work in the United States.
• $22-24 hourly, nonexempt
• Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment). 

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!