Help Desk Analyst

Please share your updated resume at ankita.singh@mastechdigital.com

If you are interested, you can directly call me at 412-547-1487.

US Citizen only/ W2 only

Title: HSPD-12 Help Desk Analyst

Location: Washington DC 20004, Hybrid – 3 days in a week at office

Duration: 6+ Months with potential extension

Job Description:

1. Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases.

2. Ability to provide effective help desk support to address requests quickly.

3. Ability to provide professional and friendly customer service.

4. Ability to clearly and effectively communicate verbally and in writing.

5. Analytical skills to resolve complex challenges that require more than following existing operations procedures.

6. Attention to detail in working with large volumes of data that support critical business and security functions.

7. Ability and willingness to work a broad range of tasks.

8. Flexibility to adjust support to rapidly changing client priorities.

9. Willingness to collaborate with team members and ICAM PMO stakeholders.

10. Knowledge of GSA’s or other agency’s ICAM implementation approach, processes, and technical infrastructure.

11. Knowledge of GSA USAccess credentialing shared service provider tools and procedures.

12. Knowledge of ICAM-implementation help desk support.

13. Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio.

14. Training individuals to adopt or use ICAM credentials and tools.

15. Support to the GSA HSPD-12 Help Desk to resolve tickets and issues.

Education:

1. High School/GED.

Job Type: Contract

Salary: $12.92 - $28.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Comfortable working on W2 & 6+ Month Contract position ? If YES, go ahead with "YES"
• US Citizen required. If yes, go ahead with yes

Experience:

• HSPD-12: 2 years (Required)
• Help Desk Analyst: 2 years (Required)

License/Certification:

• Public Trust Clearance (Required)

Work Location: One location