Job details

Help Desk Analyst I - Digital and Technology Partners - Levy Library

Description

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Help Desk Analyst I - Digital and Technology Partners - Levy Library , Req#3000188

The Help Desk AnalystI provides guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.

Responsibilities

Duties and Responsibilities

Assists users accessing systems and software. Answers questions and assists with training users on various personal computer (PC/Mac) based software systems.
Responds to in-person and email requests for assistance with hardware and/or software issues on PCs and Macs. Assists users in-person in library and student computing laboratories and classrooms.
Troubleshoots and resolves issues with email, Microsoft Office, Zoom, calendar management systems, Google Suite account access, mobile devices, VPN, printers, and networks.
Prepares computers and printers for deployment to public areas of the library and student computer laboratories. Monitors systems to ensure they remain in good working order.
Creates and maintains user accounts in email, Active Directory, and network systems.
Maintains one or more department databases.
Provides software to qualified users and tracks sales and licenses via a funding system.
Communicating with senior analysts and other IT professionals regarding more complex issues.

Qualifications

Requirements:

Minimum Education

Bachelor’s Degree, preferably in Information Technology or a related field. Associates degree in Computer Science or a related discipline.

Minimum Computer Skills

Extensive experience supporting Microsoft Outlook and other Office applications.
Exceptional working knowledge of desktop operating systems (Windows as well as Mac OS), understanding of network and server issues (Windows, Exchange Server, MS Azure) and experience configuring applications for mobile devices.

General Skills

2 years in a help desk position or other technical support role, supporting Windows and Mac operating systems, Microsoft Office suite, Google Suite and mobile devices
Strong customer support and interpersonal skills; must have the ability to work with customers in- person and on e-mail to isolate/resolve problems.
Must be able to communicate effectively verbally and in writing.
Skills in planning, organizing, and adapting within a multi-tasking environment.
Ability to communicate technical information to non-technical personnel.
Flexible schedule and willingness to work evening and weekend shifts.

Employer Description

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to professional advance. We share the belief that all employees, regardless of job title or expertise contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $30.2215 - $30.2228 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Mount Sinai Health System Glassdoor Company Review

3.5

Mount Sinai Health System DE&I Review

No rating

CEO of Mount Sinai Health System

Kenneth L. Davis, MD

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By Mount Sinai Health System

Mission: The Mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Vision...

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FUNDING

Nonprofit

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in New York, NY

DATE POSTED