Help Desk Support Specialist | Network Solutions (Remote)

Status Category:

Full-Time

Exempt/Non-Exempt:

Non-Exempt

Scheduled Hours Per Week:

Job Code:

NP0254

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

2022 Best and Brightest Companies to Work for in the Nation
2023 Top Workplaces USA
2022 America's Best Mid-Size Employers
2022 Best and Brightest Companies in Wellness
2022 Great Place to Work Certification

The Help Desk Support Specialist works remotely providing technical support and assistance related to computer systems, hardware, and software in a high volume, fast tempo call center environment.

Essential Functions and Primary Duties:

Troubleshoot and provide instruction over the phone while following a set knowledge base format.
Provide excellent customer.
Follow proper escalation procedures to ensure all activities are addressed in a timely manner.
Other job duties as assigned.

Preferred Qualifications:

Proficient use of applicable technology.
Ability to follow technical instructions and document daily activities
Ability to communicate verbally and in writing throughout all levels of the organization.
Occasional assignment to weekend and holiday support hours
Provide a suitable workspace, including high speed internet access with a wired connection

Minimum Qualifications:

Associate degree in computer science or related field OR 2 years of related work experience.
Previous experience in a call center environment preferred.
Able to use general office equipment

The hourly compensation target for this job in this market is $15.00-20.00. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position, The compensation above is not representative of an employee's total compensation. Beyond income, you have access to; comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.

CBIZ.Jobs Category: Corporate

REASONABLE ACCOMMODATION

If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.

EQUAL OPPORTUNITY EMPLOYER

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.

PAY TRANSPARENCY PROTECTION NOTIFICATION

By CBIZ

With over 100 offices and nearly 5,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Cleveland, OH

DATE POSTED

July 21, 2023