Help Desk Support Specialist | Network Solutions (Remote)

• 2022 Best and Brightest Companies to Work for in the Nation
• 2023 Top Workplaces USA
• 2022 America's Best Mid-Size Employers
• 2022 Best and Brightest Companies in Wellness
• 2022 Great Place to Work Certification

The Help Desk Support Specialist works remotely providing technical support and assistance related to computer systems, hardware, and software in a high volume, fast tempo call center environment.

Essential Functions and Primary Duties:

• Troubleshoot and provide instruction over the phone while following a set knowledge base format.
• Provide excellent customer.
• Follow proper escalation procedures to ensure all activities are addressed in a timely manner.
• Other job duties as assigned.

Preferred Qualifications:

• Proficient use of applicable technology.
• Ability to follow technical instructions and document daily activities
• Ability to communicate verbally and in writing throughout all levels of the organization.
• Occasional assignment to weekend and holiday support hours
• Provide a suitable workspace, including high speed internet access with a wired connection

Minimum Qualifications:

• Associate degree in computer science or related field OR 2 years of related work experience.
• Previous experience in a call center environment preferred.
• Able to use general office equipment

The hourly compensation target for this job in this market is $15.00-20.00. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position, The compensation above is not representative of an employee's total compensation. Beyond income, you have access to; comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.