Help Desk Technician
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 30+ offices and gain valuable hands-on experience that fosters career growth. Langan culture is entrepreneurial from advancing innovative technical solutions, to participating in robust training and knowledge sharing, to making progressive change within the communities we live and work.
Consistently ranked among the top ten “Best Firms to Work For” and Engineering News-Record’s top 50 firms worldwide, Langan attracts and retains the best talent in the industry. Employees thrive at Langan, a firm that embraces and promotes diversity, equity and inclusion; prioritizes wellbeing, health and safety; encourages volunteerism and philanthropy; offers workplace flexibility, along with carbon neutral office spaces; and empowers individuals to contribute their skills and knowledge to make impactful contributions.
Job Summary
Langan is seeking a Help Desk Technician to join its collaborative team at its Parsippany Headquarters. This individual will serve a key function in providing assistance with installation, operation, configuration, and customization of assigned products as well as uninstalling/installing software applications, resolving username and password issues, and verifying proper hardware and software setup. In this role, you will have the opportunity to serve as the initial point of contact to our user community as part of a national team.
Job Responsibilities
- Provide technical support by identifying, analyzing, and troubleshooting end user issues;
- Track, monitor, and document help desk issues through a ticketing system to ensure a timely resolution;
- Install and configure computers, software, and peripherals using established standards;
- Make our clients a primary focus by developing and maintaining productive customer relationships;
- Offer alternative solutions where appropriate and escalate complex problems as needed;
- Travel to satellite offices on a rotational schedule to provide on-site support; and
- Perform other duties as requested.
Qualifications
- High school diploma required; Bachelor’s degree, IT-related coursework, or a 2-year technical degree preferred;
- 1+ years of prior related experience preferred;
- Excellent customer service skills with the ability to empathize and professionally troubleshoot and resolve customers’ issues;
- Proficiency in Microsoft Office suite and strong technical knowledge of current Windows operating systems required;
- Knowledge of network troubleshooting, including connectivity issues;
- Ability to work occasional evenings and weekends and to drive to branch office locations as needed;
- Excellent written and verbal communication skills;
- Strong attention to detail with excellent, analytical, multitasking, and judgment capabilities; and
- Ability to effectively work independently and in a team environment.
Langan provides a rich array of programs and benefits to help its employees advance their careers and enhance the quality of their lives. Our comprehensive compensation package includes: full-time employment company paid medical, dental, and vision coverage; life insurance, short- and long-term disability insurance, and paid pregnancy disability leave; 401(k)/Roth with company match; paid time off including parental and military leave; employee referral and professional license bonuses; and educational reimbursement.
Langan offers employee resource groups; flexible work schedules; extensive training; wellness programs; buddy and mentoring programs; and much more!
Langan is an affirmative action / equal opportunity employer committed to building a team that represents and values diverse backgrounds. Langan promotes a positive work environment of inclusion, where we respect each other’s differences and recognize that a diverse, equitable and inclusive environment is a key to our success.
Our mission is to contribute to the success of our clients by providing an unmatched combination of our people’s technical excellence, practical experience, and responsiveness.
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