Helpdesk Operator I/Receptionist

The Helpdesk Operator I position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; Office Depot and campus runs; and other additional duties as assigned.

1. High school diploma or equivalent
2. Minimum of two years of customer service experience
3. Extensive computer knowledge and experience

1. Experience working at a helpdesk
2. Some experience with training and/or supervision