Call Support, Care Coordinator (USA) September 2024 Start Date

About Us:

Tens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored for individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, accessible, and affordable. Our customers get access to the care they need, and save thousands of dollars on out-of-pocket healthcare expenses per year! 

Enjoy the casual culture, remote-first workplace, and generous PTO/benefits! 

Apply today to make a direct, daily impact in one of the fastest-growing startups in the country - we are excited to meet you!

We are seeking dynamic and experienced Care Coordinators to join our growing team. As the primary point of contact for our valued customers, you will provide exceptional support and assistance through inbound and outbound communication channels, ensuring timely and accurate service that exceeds our customers' expectations. With your expertise, you will manage customer interactions with professionalism and care, becoming a key member of our dedicated customer support team. Join us and make a meaningful impact on the customer experience.

*If you are applying via Indeed.com - please apply directly through our website at Careers - Henry Meds in order to complete the required, interactive assessment for the position. Thank you in advance! 

*Please note - the cohort start date for this position will be confirmed by July 30th, 2024* 

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Key responsibilities:

• Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
• Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
• Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
• Collaborate with other team members to provide a seamless and efficient customer service experience.
• Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
• Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform

Requirements:

• At least 1 year of customer service experience is required.
• Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.
• The ability to handle difficult situations and complaints with tact and professionalism.
• Proficiency in using phone and computer systems for customer interactions.
• A positive attitude and a commitment to providing excellent customer service.
• Private work environment due to HIPAA regulations.
• Previous experience in healthcare and/or startup companies is a plus!
• Must have a flexible schedule to accommodate business needs - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview.

Compensation:

$21.63 per hour 

Company Offers:

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employee and 50% for their qualified dependents).
• 401k with matching contributions beginning your first day.
• Unlimited PTO.
• Full remote position with occasional travel.
• Impactful rewarding work as part of a fast-growing brand helping thousands of people every day.

Please note that Henry Meds cannot provide sponsorship at this time.  Applicants must be legally able to work in the US without sponsorship. 

Equal Opportunity Statement:

Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.