Customer Success Advocate - ServiceNow

What Working at Hexaware offers:Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.The Hexaware Advantage: Your Workplace Benefits• Excellent Health benefits with low-cost employee premium.• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage• Unlimited training and upskilling opportunities through Udemy and Hexavarsity.Position: ServiceNow AdvisoryLocation: Chicago, IL (Remote)Hiring: Fulltime with Hexaware TechnologiesExperience in ServiceNow – 10+ yearsServiceNow Engagement Manager experience – 5+ yearsRole Overview:Acts as an advocate for customers at CXO level. You will oversee ServiceNow portfolio for customers and advice on achieving business outcomes via usage of ServiceNow products.Prescribe best practices, innovations, ServiceNow product capabilities to help customers achieve their goals and create future roadmaps.Must-Have Experience:• Practical experience in overseeing customer outcomes, understanding customer’s needs & challenges.• Work with teams to improve product adoption and increase footprint.• Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.• Provide technical consultation on critical issues, answering platform related questions, improvement opportunities.• Facilitate ServiceNow roadmap on upcoming future releases to client CxO level.Appraise latest ServiceNow Modules & Features, provide details around what’s coming up and relevant based on the existing/new SKUs for the customer.• Comfortable in doing regular customer leadership connect from a Strategy perspective.• Evaluate and provide design insights to Architecture team as needed.• Assist customers in Product Capability mapping and maturity assessment.• Acts as the escalation point for Customer leadership for any issues and help in resolving themExperience & Qualifications:• 5+ years of relevant experience in the role of Customer Success Advocate in ServiceNow domain preferably in Professional Services.• Certified Master Architect (CMA) preferred.ServiceNow Pre Sales accreditations for multiple productsGood knowledge of ITIL Framework• Well versed with SAFe Agile practices.• Hands on experience in ServiceNow reporting and Performance Analytics capabilities.