Director, Strategy and Operations

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

As HHAeXchange continues its growth trajectory with even more ambitious plans over the next few years, the Director of Strategy and Operations (DSO) will be an instrumental part of this ongoing transformation.

The DSO will primarily plan, manage and execute a variety of business-critical projects as well as overseeing general transformation as dictated by the leadership function. They will have an important role in defining and maintaining the strategic objectives as well as ensuring their success.

The DSO will design, improve and implement processes and operations in line with the overall business objectives to increase revenue and efficiencies and improve the effectiveness of processes and systems helping maximize performance, alignment and scalability.

We are seeking a highly motivated and adaptable professional who thrives in a fast-paced environment. The ideal candidate will excel at juggling multiple priorities and demonstrate the ability to deliver exceptional strategic and business support across the entire organization. With a keen eye for detail and a proactive mindset, you will play a pivotal role in driving our strategic initiatives and ensuring seamless operations, contributing to our overall success and growth.

This is a highly visible role with direct access to the management team and an opportunity to drive an array of initiatives across all business domains at HHAeXchange.

The primary purpose of this role will be to:

-Drive high visibility strategic initiatives in collaboration with the executive leadership team

-Identify and optimize strategic opportunities and business critical objectives that increase revenue and operational efficiencies for critical cross-functional workflows

-Work closely with stakeholders to manage the monthly business performance cadence and board deck cycles

-Perform duties of the Integration Management Office (IMO) during M&A activity

-Be a go-to advisor for stakeholders across the business to work through challenges and deliver actionable solutions

• There are two intrinsic strands in defining the roles and responsibilities of the DSO, which consist of;
• Strategic Partner – The DSO will enshrine and maintain their status as a trusted adviser who can be called upon at any moment to provide both specialist and general support, working closely with the HHAX administrative arm, ensuring nothing is missed.

• Works closely with the leadership team to ensure correct business priorities and operational targets are being met.
• Internal and external communication, both verbally and written.
• Serve as liaison between the ELT & colleagues, regarding company climate and ensuring the appropriate level of information is cascaded down, across and up.
• Maintaining the focus, consistently measuring non-financial performance against objectives laid out at the start of the financial year.
• Strategic Prioritization:
• Assisting the leadership team in identifying areas where development is required, redirecting focus where necessary to achieve success.
• Work closely with the VP of Business Operations and the CFO to continually assess the progress of strategic priorities.
• Managing the meeting cadence for the Board of Directors and Executive Leadership Team, ensuring materials are sent in advance, time is well spent, and objectives are achieved. Bringing together multiple stakeholders, driving decision making where appropriate.
• Researching, benchmarking, analyzing data, and making recommendations.
• Operational Advisor – The DSO will have responsibility for the roll out of major initiatives (i.e. technology implementations, re-organizations, cross-functional projects, etc) while aligning and prioritizing against business wide objectives.

• Assess the quality & productivity of internal processes and suggest ways to improve by creating systems and processes which will streamline operations.
• Develop and implement streamlined workflows and procedures to enhance productivity and reduce costs.
• Execute integration management activities to merge newly acquired companies thru M&A into existing business process and reporting.
• Manage cross functional transformations or implementations to ensure oversight and continuity with broader business objectives and strategy.
• Identify potential operational risks and develop mitigation strategies to minimize impact.
• Oversee the implementation and integration of new software or tools within existing systems.
• Responsible for overseeing any change management within the company, ensuring projects are delivered according to defined standards.

• Other duties as assigned by supervisor or HHAeXchange leader.

• Travel up to 10%, including overnight travel

• A degree with strong academics (Business, Science, Finance preferred).
• 6+ years of experience in management consulting advisory, private equity technology, business operations or similar advisory capacity.
• Exceptional organizational skills, superior oral & written communication, and strong numerical skills.
• Project management skills and charisma to help ensure initiatives are rigorously executed by the teams.
• Flexible attitude and willingness to perform varying duties depending on the shifting needs of the company and its staff members.
• Experience of working within a relevant industry business would be a distinct advantage but is not essential.
• International exposure is an advantage but not essential.
• Confidence in own capability, but open-minded enough to welcome and evaluate feedback from all levels of the organization.
• Passion for and commitment to success, with an eagerness to learn and engage with the management team.
• Exceptional command of PowerPoint and Excel (strong numerical skills).
• Ability to act as a credible representative of the Company at all levels with the ability to communicate and deliver the business strategy.
• High level of emotional intelligence, with the ability to gather information accurately, influence effectively and negotiate to achieve the best possible results.
• Incisive leader with professional stature and sound judgement. Must have credibility, intellectual capacity and operational grip to gain immediate respect with the leadership team and shareholders.
• Be able to react well to high pressured, occasionally emotional situations.
• Fluent in business English. 

The base salary range for this US-based, full-time, and exempt position is $170,000-190,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.