Account Specialist - White Label Mobile App

About HighLevel

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 480,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries.

We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g)

Why Join HighLevel? 

- Collaborative Culture: A passionate and driven team.

- Ownership and Responsibility: It’s never somebody else’s job.

- User-Centric: Focused on adding value for our users.

- Agility: Fast delivery using lean principles, going to market in weeks instead of quarters.

- Innovation: Good ideas always get tested.

- Team Care: We take care of our team so they can take care of our users.

- Continuous Improvement: Embracing constant and iterative improvement.

- Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.

About the Role:

We are seeking a  White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients.

• Own the whitelabel customer relationship for the lifetime of the customer
• Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
• Proceed to initial deployment which includes
• Setting up access on apple / google accounts
• Setting up listing specifics
• Creating multiple security keys and putting them in the right systems in a secure and professional manner
• Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
• Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
• Get  user feedback, and take appropriate actions to ensure user satisfaction
• Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
• Provide regular reports on version updates and user feedback to the management team

• Bachelor's degree in computer science or a related field
• Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
• Strong proficiency with using MacOS and good task management and multitasking skills
• Strong ability to troubleshoot and resolve technical issues related to mobile app  on the basis of support documentation
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and problem-solving skills
• Proficient in data entry and coordination of data across multiple data management systems
• Proficient in managing Google Sheets
• Proven ability to work independently as well as in a team

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.