Staff Engineer (AI - Data Science)

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the Role

We are looking for a strategic and visionary Engineering Manager of AI to lead our cutting-edge Generative AI initiatives. In this role, you will oversee multiple AI teams, drive innovation, and ensure alignment with business goals. You will focus on building robust AI solutions and scaling AI-driven products to meet diverse customer and business needs, all while maintaining a strong emphasis on people management and team development.

Team-Specific Focus Areas:

Conversations AI

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Roles & Responsibilities

• Mentor and coach engineering managers and senior engineers, fostering a culture of learning and growth
• Lead performance evaluations and provide constructive feedback to ensure career development
• Build and maintain a resilient, high-performing team capable of delivering AI innovations at scale

• Lead long-term project planning and execution strategies, setting clear milestones and deliverables
• Drive process improvement by implementing efficient patterns, frameworks, and systems
• Ensure teams are set up for high performance and fast-paced, flexible delivery

• Oversee the development and scaling of AI-driven products, maintaining high engineering and product quality
• Drive innovation in AI, ensuring that the solutions meet evolving business and customer needs

• Collaborate with cross-functional teams to define product strategy and business goals for AI technologies
• Design open, flexible architectures that anticipate future business needs and scalability challenges

• Proven experience in leading large-scale AI-driven projects and teams
• Expertise in large-scale conversational agents and response evaluation frameworks
• Deep understanding of retrieval-augmented generation (RAG), including knowledge graphs, chunking, and reranking strategies
• Extensive experience with Node.js 
• Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field
• 5+ years of engineering experience, with at least 3+ years in leadership or management roles
• Strong leadership, communication, and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.