Senior Business Systems Manager

High Security Made Simple

Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets — ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations — we secure the people and places that underpin our daily lives.

With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.

Hirsch Values

Authenticity, Innovation, and Trust in Technology

Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.

Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.

Trust: With over 44 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

What Sets Us Apart:

Community: Our workplace satisfaction is significantly enhanced by collaborating with exceptional individuals. We seek people who are passionate about their work, enjoy problem-solving, and take joy in the process.

Innovation: Our forward-thinking team of visionaries addresses current challenges with creative insights, fosters transparent communication, and inspires both our team members and business associates.

Accountability: Our team embodies the highest standards of integrity and professionalism, taking full responsibility for our actions and viewing every experience as an opportunity for learning and growth.

Impact: Our employees shape a brighter future through pioneering technology and contribute to an improved workplace by offering feedback, knowing their voices are genuinely valued.

Authenticity: We demystify complex technology, ensuring accessibility for everyone. Our nurturing environment allows team members to be themselves, feel safe, and know their thoughts and viewpoints hold significant weight.

Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities. Our team members apply their talents and expertise, finding genuine satisfaction and intellectual engagement in their roles.

Fun: Enjoyment and laughter are key ingredients in our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey to solutions.

Position Summary

The Senior Business Systems Manager reports to the Vice President, Global Operations and Supply Chain, and after onboarding and training will report into the CFO, The Senior Business Systems manager will be responsible and accountable for the overall development, delivery, maintenance, continuity and support of our critical computer systems. The ideal candidate will take a lead role in the implementation, operation, and maintenance of enterprise software systems and business process automation. This role involves providing user support, managing data integrity, and driving process improvements. In this role, you will organize roles, workflows, and dashboards to meet user needs, collaborate with stakeholders to enhance the system and optimize accounting processes using native NetSuite features. This summary provides a high-level overview and is not an exhaustive list of responsibilities.

Reporting Structure

• Reports To: Vice President, Global Operations and CFO
• Direct Reports: None
• Key Internal Relationships: Sales, Sales Operations, Finance, accounting, Product Management, Technical Support, Customer Service, G&A and Executive’s

Responsibilities and Duties

• Maintain system controls for NetSuite software, Salesforce CRM, and other assigned systems
• Partner with sales operations to optimize lead-to-customer workflows, ensuring accurate and efficient tracking of leads, opportunities, and customer records
• Configure and manage CRM dashboards, reports, and KPIs to provide actionable insights for sales performance and pipeline management
• Design and implement workflows to automate sales processes, such as lead assignment, quote generation, and approval workflows
• Advanced understanding of the accounting process and best practices in NetSuite
• Work closely with manufacturing teams to configure and optimize the Advanced Manufacturing module for production planning, work orders, and scheduling
• Perform regular data audits, check error logs and resolve issues identified
• Develop and document company-wide standards to ensure consistency and accuracy of NetSuite implementation
• Maintain and optimize the NetSuite Planning and Budgeting Cloud for accurate forecasting and financial planning
• Publish, maintain and modify processes and procedures to ensure consistency and objectives are achieved using NetSuite best practices. Conduct training sessions to enhance user proficiency and system adoption
• Project based additions and reorganizations of new company resources
• Manage technical Support CRM system (in salesforce) to continually improve customer service, including reporting and Dashboards
• Help manage product SKU’s, Descriptions and Price catalogue in Salesforce including supporting 3rd party price increases, and product reporting.
• Manage Partner pricing levels based on Sales-attainment goals
• Help automate quote generation and system configuration options in Salesforce.

Education, Qualifications and Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred and or equivalent years of experience.
• 5+ years of progressive experience in NetSuite software experience, administering, implementing, and customizing business processes in the NetSuite ERP in physical security, technology, manufacturing, or enterprise B2B industries preferred.
• Experience with all core NetSuite phases required, including Design to Build, Order to Cash, and Procure to Pay
• In-depth knowledge and hands-on experience with Salesforce CRM
• Experience with iPaaS data systems strongly preferred, specifically Celigo
• Experience with Advanced Manufacturing module is strongly preferred
• Oracle NetSuite Administrator certification required
• Extensive experience with roles, permissions, forms, advanced PDFs, and workflows
• Proficiency in Suite Script, Suite Flow, and other NetSuite customization tools
• Hands-on experience with XML systems and third-party integration tools a plus
• Experience with NetSuite’s Advanced Revenue Management a plus
• Experience with Oracle’s NetSuite Planning and Budgeting Cloud is preferred
• Proficiency in the Microsoft Office suite of products.
• Clear, concise, and effective communication across diverse teams, time zones, and cultures.
• Willingness to work across departments, geographies, and hierarchies to drive success.
• Focused on achieving goals, meeting deadlines, and delivering measurable impact.
• Ability to analyze complex challenges, develop innovative solutions, and think
• strategically.
• Taking responsibility for tasks, decisions, and outcomes with a proactive attitude.
• Sensitivity to international markets, business practices, and working across diverse teams.

Pay & Compensation

At Hirsch, we believe in rewarding our team members fairly and transparently. Your base salary is a critical component of our comprehensive compensation package, designed to reflect your skills, experience, and performance. We provide a structured salary range that allows for growth and advancement as you progress in your role. Our compensation philosophy ensures that your contributions are recognized and rewarded, promoting both your professional development and personal well-being.

Base Salary Range: $130,000-$160,000

Total compensation package includes:

Competitive Base Pay

Fidelity 401(k) + Company Match

11 Company Paid Holidays

6 Days of Sick Pay

Competitive Paid Time Off

Medical, Dental, & Vision Insurance

FSA/HSA

Fun Employee and Family Events

Employee Wellness Program

Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans

A range of discounted products and free services

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as most positions allow room for up leveling for an extraordinary candidate. Employment offers are subject to a confidential pre-employment background check.

Equal Opportunity Employer

Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.