Hotel Front Desk Agent - job 1 of 2

We are hiring for hotel Front Desk Representatives at our Luxury/Upscale hotel in Las Vegas, NM!

Attention - Do not apply for a quick and easy job, because this job is far from that. We have been in the Hospitality industry for many years - so we can seen all different walks of life. To those that put in the work and show they want to grow are given the opportunity to grow with our company. However, we don't just hand it out. Again, you must show that you want to grow and we will provide. DO NOT APPLY if you just "need a job".

Pay: Starting at $13.5 an hour. If you have experience or show great performance within the first few weeks, you will get a raise!

Location: Holiday Inn Express and Suites, Las Vegas, NM

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

• Understanding of how travel planning websites operate, like Booking and TripAdvisor

• Customer service attitude • Excellent communication and organizational skills

• Degree in hotel management is MAJOR a plus

Job Type: Full-time

Job Type: Part-time

Pay: From $13.50 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Work Location: In person