Intern, Customer Success/Service Sales Specialist

As an Intern, Customer Success/Service Sales Specialist at Hologic, you will engage with dormant customers, introducing them to our promotional maintenance offerings. Your responsibilities will also include generating quotes, collaborating with internal teams to meet customer needs, managing weekly reports, and participating in product training opportunities that enhance your understanding of our services.

To apply for the Hologic Internship in Customer Success/Service Sales, candidates should be currently enrolled in a Bachelor's degree program, preferably with a major in Business or Finance. You should have at least one semester remaining after the internship period and possess a strong attention to detail, excellent customer experience skills, and proficiency in Microsoft Office, particularly Excel and Word.

The Hologic Internship for the Customer Success/Service Sales Specialist is designed to last for 10-12 weeks, typically taking place over the summer months between May or June and August or September. This timeframe allows interns to immerse themselves fully in job responsibilities while gaining valuable experience.

Unfortunately, the Hologic Internship for the Customer Success/Service Sales Specialist requires candidates to work onsite at our San Diego location. This is a great opportunity to immerse yourself directly in the company culture and collaborate closely with your team.

The hourly pay range for the Intern, Customer Success/Service Sales Specialist position at Hologic is between $19 to $25 per hour. Compensation is determined based on class standing and job function, ensuring it's competitive for interns in this field.

To effectively respond to this question, consider sharing any previous roles or experiences that involved direct customer interaction. Explain how you prioritized customer needs, resolved issues, and contributed to customer satisfaction, showcasing your ability to deliver excellent service.

When addressing a difficult customer scenario, emphasize your approach to problem-solving and active listening. Discuss techniques you use to calm the situation, understand the customer’s perspective, and work toward a satisfactory resolution. Highlight any successful outcomes from similar experiences.

Here, you should provide a specific instance where teamwork led to success. Describe your role, the project’s goal, how you collaborated with others, and the outcome. This will demonstrate your ability to work effectively in a team setting, which is important for this internship.

When answering this question, reflect on your passion for customer success and how Hologic’s innovation aligns with your career goals. Mention specific aspects of the internship that excite you, such as working on promotions or gaining experience in service sales.

Detail your skills with Microsoft Office, particularly focusing on Excel and Word, and other relevant programs like Salesforce or ERP systems. Provide examples of how you’ve used these tools effectively in past roles or projects, emphasizing your ability to learn new software quickly.

Explain your organization strategies for managing multiple responsibilities, such as creating to-do lists, scheduling tasks, or using project management tools. Share an example where this practice helped you meet deadlines without compromising quality.

Discuss traits like strong communication skills, empathy, patience, and proactive problem-solving, emphasizing how these qualities contribute to achieving successful customer interactions and fostering long-term relationships.

Share techniques you use to maintain motivation, such as setting personal goals, taking breaks, or finding new ways to approach tasks. This shows your self-discipline and commitment to staying productive in any role.

Discuss your approach to re-engaging dormant customers, such as personalized communication, understanding their past experiences, and identifying their current needs. Your answer should reflect your creativity and customer-centric mindset.

Personalize your response by citing Hologic’s mission, values, or innovative products that resonate with you. Demonstrate your enthusiasm for their impact in the medical field and your desire to be a part of their dynamic team.