Patient Engagement Specialist (Cincinnati, OH)

As a Patient Engagement Specialist at Heyday Health, your primary responsibilities will include managing inbound and outbound calls, engaging potential patients through community outreach, scheduling appointments, and properly documenting interactions. You'll also present our services to a wide audience and verify insurance and eligibility. Essentially, you'll be the friendly face of Heyday, ensuring seniors have the information and access they need to receive quality healthcare.

To be considered for the Patient Engagement Specialist role at Heyday Health, you should have experience in customer service or sales, with a preference for those with a healthcare background. Candidates should be comfortable with both inbound and outbound outreach, possess excellent organization and communication skills, and have a genuine passion for helping seniors access quality healthcare. Additionally, you’ll need to complete HIPAA and Medicare compliance training.

A typical day for a Patient Engagement Specialist at Heyday Health involves a mix of telephonic outreach, documentation, and community engagement. You'll start by managing calls from potential patients, tracking leads using our CRM, and reaching out to community providers. Engaging with the community through outreach activities and door knocking will also be crucial to your role, as you'll aim to connect with seniors and explain the value of Heyday's services.

At Heyday Health, we believe in nurturing our team members' professional growth. As a Patient Engagement Specialist, you'll have access to professional development support, which can include training programs and mentorship opportunities. We also offer generous PTO and a wellness stipend to ensure you are balanced and focused while contributing to our mission.

Yes, the Patient Engagement Specialist position at Heyday Health does require some travel. You’ll be expected to travel to meet patients and engage with community stakeholders. This in-person interaction is essential for building strong connections in our mission to improve healthcare access for seniors.

When engaging with potential patients, I focus on building a genuine connection by actively listening to their needs and concerns. I ensure I communicate the values of Heyday Health clearly, emphasizing how our services can make a meaningful difference in their lives. I also adapt my approach based on the audience, whether it’s one-on-one or in community settings.

In my previous roles, I have actively participated in community outreach initiatives, which included connecting with local healthcare providers and attending community events. This experience taught me the importance of relationship-building and tailored communication to engage different demographics effectively.

I prioritize my leads by categorizing them based on urgency and potential for conversion. I leverage a CRM to keep track of all interactions, set reminders for follow-ups, and allocate specific time blocks for engagement activities, ensuring that I effectively manage my time while providing responsive communication.

If a potential patient is hesitant, I would take a step back and listen to their concerns without pressure. It's important to provide empathetic support and share success stories or testimonials from other patients who have benefited from our services. My goal would be to provide reassurance and access to information to guide them towards making the best decision for their healthcare needs.

The most crucial quality for a Patient Engagement Specialist is empathy. Understanding patients’ unique situations allows us to connect authentically and address their needs effectively. Passion for improving seniors' healthcare experiences is also vital as it drives our mission at Heyday Health.

I am drawn to Heyday Health's mission to transform the primary care experience for seniors, which aligns with my values of compassion and dedication to quality healthcare. Being part of a startup that prioritizes innovation and patient-centered care excites me, as I want to contribute to meaningful change in the healthcare industry.

I am very comfortable using technology for patient engagement, including CRM systems, virtual communication platforms, and telehealth tools. I understand that technology plays a crucial role in enhancing healthcare accessibility and look forward to utilizing these tools effectively at Heyday Health.

In a prior role, I encountered a situation where a patient was unhappy with their appointment scheduling. I calmly listened to their concerns, acknowledged their frustration, and worked with our scheduling team to find a more convenient time for them. By maintaining open communication and quickly addressing their issue, we turned a dissatisfied patient into a happy advocate for our services.

I understand that Heyday Health emphasizes providing patient-centric, accessible care for seniors through a hybrid model of home visits and virtual appointments. This approach not only caters to the needs of the elderly population but also transforms how primary care is delivered, making it more convenient and effective.

I stay organized by creating a structured plan that includes timelines, goals, and follow-up tasks for each outreach activity. Using tools like calendars and task management software helps me track my progress and ensure that every outreach effort is executed efficiently and effectively.