Quality Assurance Specialist

We are seeking a dedicated and organized Quality Assurance Specialist to join our team. In this role, you will report to the Director of Client Care and Business Development and be the primary point of contact for our clients, ensuring they receive exceptional service and support throughout their experience with us.Responsibilities• Serve as the liaison between clients and the company.• Manage client concerns in a timely and professional manner.• Coordinate services and schedules to meet client needs.• Maintain accurate client records and documentation.• Collaborate with internal teams to improve client satisfaction.• Assist with onboarding new clients and ensure a smooth transition.• Monitor client feedback and report to the Director of Client Care for improvements as needed.Qualifications3067Bachelor’s degree in a relevant field OR equivalent experience.• Proven experience in client relations or customer service• Experience in home health a plus, but not required• Strong communication and interpersonal skills.• Excellent organizational and multitasking abilities.• Proficiency in relevant software/tools.09/19/2024Home Instead 665