Job details

Homelessness Solutions Enterprise Manager (Assistant to the City Manager)

Homelessness Solutions Enterprise Manager (Assistant to the City Manager) - (2301157)

About the Department

About the City

Known as the “Capital of Silicon Valley,” the City of San José plays a vital economic and cultural role anchoring the world’s leading region of innovation. Encompassing 178 square miles at the southern tip of the San Francisco Bay, San José is Northern California’s largest city and the 10th largest city in the nation. With more than one million residents, San José is one of the most diverse large cities in the United States.

Positions & Duties

About the City Manager’s Office

The City Manager’s Office provides strategic leadership that supports the Mayor and City Council and motivates the organization to deliver high quality services that meet the community’s needs. The City Manager’s Office of Administration, Policy, and Intergovernmental Relations, under the direction of the Director, coordinates internal budgets and hiring, citywide public policy, and legislative affairs. It provides the City’s Leaders, Administrators, Directors, and staff with support, coordination, research, and strategic analysis of the city’s critical needs, programs, policies, and services.

This position is currently funded through June 30, 2026, with the potential to extend based on resource availability.

About the Position

The Homelessness Solutions Manager (Assistant to the City Manager) is a key member of the Office of Administration, Policy, and Intergovernmental Relations (API) and will coordinate efforts that drive solutions helping to prevent and end homelessness in San José and to manage its impacts on unhoused and housed neighbors, businesses, the environment, and city services.

The position will assist the Deputy City Manager for Homelessness by supporting organizational capacity-building around policy development and data-driven decision making that addresses the needs of the unhoused community and people at risk of experiencing homelessness, and by aligning program and policy priorities internally and externally. The position enhances the City Manager’s Office internal planning and management, and supports streamlining inter-departmental coordination for programs, policies, and initiatives aligned with the Santa Clara County Community Plan to End Homelessness. The position is responsible for facilitation and collaboration across Departments to advance the development, implementation, and evaluation of programs and services that support the City’s overall efforts to prevent and end homelessness and manage impacts of the crisis and will support the Deputy City Manager in communicating progress at City Council Committees, and other forums. Supporting Departments and the City Manager’s Office in policy development is critical to this position, as is supporting the City Manager’s Leadership Team as they oversee policies, programs, and projects going through City Council Committees and Council Meetings. This position also assists both internal and external stakeholder communication and coordination to achieve City goals.

Key position responsibilities include, but are not limited to:

Serve as a leader to strengthen and support the development of individuals and teams, including:

Ability to establish and maintain effective working relationships;
Ability to appropriately handle sensitive and confidential information;
Ability to delegate effectively and encourage the development of staff throughout the organization; and
Demonstrate a positive attitude and flexibility to change.

An understanding of and appreciation for the complexities of local government processes and practices, including:

Ability to maintain a positive attitude in challenging and fluid situations; and
Ability to learn quickly, be a self-starter, handle multiple assignments and deadlines, and work well under pressure.
Understanding or experience in cross-jurisdictional planning and execution of projects or systems, such as between cities, counties, water authorities, transit districts, or other public entities.

Proven record of accomplishment of building capacity and directing organizational change to achieve goals, including:

Experience in the development and implementation of strategies to solve complex organization business and municipal or public entity problems;
Strong project management experience;
Proficiency in guiding data-driven decision making; and
Strong administrative, budgeting, organizational, and planning skills.
Detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.
Proven ability to effectively communicate with a broad set of stakeholders including team members, senior and executive leadership, internal and external stakeholders, and the residents of San José.

Qualifications

Minimum Qualifications

A Bachelor’s degree from an accredited college or university in public administration, business administration, or a discipline related to the business performed by the department, AND six (6) years management and/or administrative experience in government or private business/industry.

A Master’s degree is preferred and may be substituted for one (1) year of the required experience

Desired Qualifications:

The nature of this leadership and execution role necessarily includes understanding and experience related to issues of equity and homelessness. As a result, a candidate’s experiences in the following areas are desired but not required:

Bachelor’s Degree in Public Administration, Business Administration, Anthropology, Sociology and/or Social work or similar field
Lived experience of homelessness or housing insecurity, such as past experience living unsheltered, in an automobile, hotel, or other temporary or unstable living situation.
Experience with the homelessness response and/or social safety net systems that serve people experiencing homelessness is strongly preferred. The role involves analysis of information from a variety of social safety net sources and coordination with non-profit, County, State and Federal entities that serve people at risk of or experiencing homelessness and experience with these systems is important.
Experience, certification, or training specific to understanding issues of racial, social, or economic equity and the application of these topics to systemic challenges that impact opportunity and quality of life.
Experience or exposure working with issues of discrimination based on race, gender, age, national origin, gender identity, sexual orientation or other bases that may impact a person’s housing stability or quality of life.
Experience or education related to the interconnection between quality of life and economic/social equity that can impact resident experiences of their community.
Proven record of successful project execution, including working in team settings to deliver quality results on time and within budget with the ability to work on multiple projects simultaneously
Possess significant experience in policy analysis, proficient understanding of data collection and data-driven decision making, community and government relations experience,
Experience with administrative functions in the public sector with an enthusiasm for continuous quality improvement, budgeting and procurement processes.
Excellent communication (written and verbal) skills, including but not limited to, superior memo writing and editing, leadership and interpersonal skills, strategic thinking, a commitment to customer service and serving the most vulnerable residents
Ability to work both independently and interdependently to ensure work is completed in an accurate, complete, and timely fashion.

Selection Process

To be considered for this position, you must fill out the online application available on the City of San José website, include a Cover Letter & Resume and provide three references. The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases in this process may consist of additional interview(s), practical exam(s), writing sample(s) and/or reference checks.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

You will be prompted to answer the following Job Specific Questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

Job Specific Questions:

1. Please select the option that best describes how you meet the minimum qualifications:

a. Bachelor’s degree and at least six (6) years of management and/or administrative experience in government or private business/ industry

b. Master’s degree and five (5) years of management and/or administrative experience in government or private business/ industry

c. None of the above

2. Please describe your experience with the homeless crisis response system, mainstream social safety net or directly addressing homelessness or impacts related to homelessness and indicate if the experience is with the government, a non-profit or private business/industry. If you do not have specific experience, please describe comparable experience.

3. Describe a complex policy project you have led from conception to implementation, and how you effectively facilitated multi-disciplinary team engagement to produce a positive outcome. Describe the tools and communication methods you used.

4. Describe an example of a team you created, led or participated in key project execution of a specific project. Include detail sufficient to describe the process of creating the team, at least one key challenge or success during your work, and your specific role(s) and duties as it related to the team.

5. How can your experience (lived and professional) support the incorporation of racial equity practices in the City of San José?

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. References to a resume will be deemed incomplete and your application will be withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jessica Lowry at jessica.lowry@sanjoseca.gov, or Edwin Huertas at Edwin.huertas@sanjoseca.gov.

The City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson.

To apply, please complete an application via the City of San José’s website at www.sanjoseca.gov/citycareers. This position will close on Friday, August 4, 2023 at 8:00am PT. Please submit your application by that date if you would like your application to be included in the first review.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

Additional Information

Additional Information:

City Manager’s Office Website
Benefits
California Equal Pay Act
Unit 99 represents these classifications

Job: General Administration

Schedule: Full-time

Employee Status: Regular

Job Type: Standard

Job Posting: Jul 25, 2023, 9:58:25 PM

Minimum Salary: 126,310.60

Maximum Salary: 196,624.22

Bargaining Unit 1: UNIT 99

By City of San José

Do you know the way to San José? If so, you're probably a high tech worker, and hopefully one with a salary to match its real estate prices. The city, with a population of more than one million, is known for its Silicon Valley location and technol...

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Public

INDUSTRY

Municipal Agencies

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in San Jose, CA

DATE POSTED