Homeowner Claims Examiner - Remote

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a new Homeowner Claims Examiner! Join us and support CSAA IG in achieving our goals.

All applicants are to apply to this posting regardless of location. This role will be expected to work a Pacific Time or Mountain Time schedule.

Your Role:

As a Homeowner Claims Examiner, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate and settle homeowners’ property claims as the owning adjuster for all assigned claims (to conclusion).

Your work:

• Handles claims of low to moderate complexity.

• Obtains and records first notice of loss.

• Determines and advises of all applicable coverage for the loss, including resolving all questions of coverage associated with the claim.

• Analyzes applicable state's policy and endorsements to determine appropriate coverage.

• Analyzes claim to determine coverage recommendation.

• Arranges all emergency services required to protect the property from further harm; accommodates the needs of the insured.

• Works with a variety of virtual estimating applications to complete inspections and estimates.

• Comes to an agreement regarding cost of repair with the insured, possibly the Network Repair Program (NRP), or the insured's contractor.

• Settles and pays dwelling, other structural damage, contents and/or loss of use once the coverage analysis is completed.

• Handles all correspondence to ensure the file is regulatory compliant.

• Recognizes subrogation potential and completes necessary investigation and referral.

• May be required to assign, coordinate, and oversee independent adjuster assignments.

Required Experience, Education and Skills:

• High School diploma or GED required.

• A minimum of two years of homeowner claims adjusting experience required.

• Experience interpreting homeowner policies, conducting investigations, and performing claims handling procedures.

• Experience writing estimates in Xactimate repair estimating system.

• Proficient with computers and the ability to type 30 or more words per minute.

• Ability to acquire and maintain regulatory adjusting license in the states where required.

What would make us excited about you?

• Knowledge of home construction.

• Outstanding interpersonal and customer service abilities.

• Ability to effectively handle multiple tasks using various applications.

• Analytical, problem solving and organizational skills.

• Basic mathematics skills.

• Strong verbal and written communication skills.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

• Travels as needed for role, including divisional / team meetings and other in-person meetings.

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average hourly pay range for this position is $35.18-$39.09 per hour. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $31.68-$46.88 per hour This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska and California. California exception does not apply to existing CA employees.

Must have authorization to work indefinitely in the US.

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