Desktop Claims Adjuster

About Homeprotect 

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered. 

What is it like to work here

Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.

Sound good? Read on to find out more about joining our team…

Key Responsibilities

Reporting to the Home Claims Operations Manager you will be working alongside a dedicated team of Senior Claims Handlers where you will play a vital role in ensuring our customer claims are handled fair and efficiently.

As a Home Claims Handler, you will be responsible for managing and resolving a combination of complex and high value claims related to home damage or loss.

• You will facilitate the delivery of our claims philosophy and standards by proactively managing your claims caseload from cradle to grave. Taking ownership and responsibility for the customer journey and claim outcome by delivering world class service to our customers and making sound technical claim decisions.
• With the ability to manage a full case load independently from both a technical and customer perspective, you will be responsible for:
•  Investigating Claims, gathering all the necessary information related to the claim, including the cause of damage or loss, the extent of the damage, and the value of the loss.
•  Evaluating Coverage to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage.
•  Assessing Damages to evaluate the value of the damages or loss, which may involve working with contractors to determine repair costs or replacement value or being able to scope at desktop for reinstatement.
•  Negotiating Settlements, working with the claimant to negotiate a fair settlement that adequately compensates them for their loss. This may also involve negotiating with contractors or other suppliers to obtain the necessary repairs or replacements.
•  Managing the claims process, from initial investigation to final settlement proactively. Ensuring accurate records of communication and transactions related to the claim are kept updated throughout. 

•  Communicating with stakeholders regularly and where required throughout the end-to-end claims journey to ensure that everyone is informed about the progress of the claim.
•  Always Providing exceptional customer service to your customers throughout to deliver high overall customer satisfaction, confidence and clarity throughout their claim journey.

 As a Home Claims Handler, you will build up a handling authority limit of up to 50kyou will also be expected to work with a high level of autonomy.

• The perfect candidate will have excellent interpersonal and customer service skills. negotiation, questioning and decision-making skills.
• Good planning and analytical skills. Flexible communication skills and confidence when dealing with people, often in difficult circumstances.
• Proven ability to manage and settle home insurance claims up to the value of a minimum 10k and some experience in handling claims above 10k.
• Desktop assessing experience is also required,
• Desirable but not required: CERT CII, CERT CILA, BDMA

We think we have a fantastic company culture and welcome new team members with open arms.  We also offer a great range of benefits, including:  

• A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance
• Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
• Discounted home insurance for you
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
• Home working starter kit and money to spend on additional equipment you may need
• Charitable giving scheme, so you can donate to our partner charity, or one of your choice 
• the opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer! 

On top of that, we also offer all the standard stuff, like:  

• 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
• Private medical cover
• Life insurance
• Annual discretionary bonus scheme
• Pension contribution
• Local and national retail discounts  

Have we captured your imagination? If so, we’d love to hear from you! 

Unique as standard

We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.

We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.

Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role.

Your data will be maintained in line with our ‘recruitment data privacy policy’ found here.