Product Owner - Digital Customer Service AI Tools

Welcome to Honeywell! We are seeking a talented and driven Product Owner to join our team and lead the development of our Digital Customer Service AI Tools. In this role, you will have the opportunity to shape the future of our customer service experience by leveraging cutting-edge AI technology. We are looking for a passionate individual who thrives in a fast-paced environment and is dedicated... to delivering top-notch solutions for our customers. If you are a self-starter with a strong background in product management and a passion for AI, we encourage you to apply. Let's work together to revolutionize the way we interact with our customers! Lead the development of Honeywell's Digital Customer Service AI Tools, from ideation to launch, ensuring they align with the company's overall goals and objectives. Collaborate with cross-functional teams, including developers, designers, and data scientists, to define product requirements and prioritize features. Conduct market research and analysis to identify customer needs and trends, and use this information to drive product development. Define and communicate the product vision, roadmap, and strategy to stakeholders and team members. Develop and manage the product backlog, regularly reviewing and prioritizing items to ensure timely delivery of high-quality solutions. Work closely with the development team to break down product features into actionable user stories and provide clear and concise requirements. Act as the primary point of contact for all product-related queries, providing guidance and support to stakeholders and team members. Conduct user acceptance testing and gather feedback to continuously improve product functionality and user experience. Monitor and analyze product performance, identify areas for improvement, and make data-driven recommendations for future development. Stay up-to-date with industry trends and advancements in AI technology, and proactively suggest innovative ideas to enhance Honeywell's customer service experience. Honeywell is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics