Revenue Optimisation Specialist - Lodging

About the job

The Revenue Optimization Specialist (Hopper Hotels) will be responsible for the day to day operational management of Hopper’s fast growing portfolio of hotel partners.  You will support a portfolio of existing partners and be accountable for their growth.  You will build account plans, communicate performance data, understand the connectivity landscape available to Hopper and its hotel partners and help optimize performance for your partners.

This role requires a naturally curious individual who is prepared to identify, analyze and solve a variety of challenges across a broad portfolio and use data to determine where to prioritize. You will be required to support the evolving needs of a fast-growing team and the right candidate will enjoy working with partners, digging into data and collaborating with internal teams.

• Support a broad book of hotel business and be targeted on boosting your portfolio’s performance within the Hopper distribution channels
• Create partner specific account development plans and reporting
• Build high touch, consultative and strong relationships with our hotels through regular and open communications
• Analyze hotel performance and provide recommendations for improvement through the Hopper distribution channels
• Track hotel performance and interactions within SalesForce
• Share ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
• Take a proactive approach on customer success items and problem solving
• Own and develop the day to day relationships with your hotel partners and support the Hotel Supply Market Management team
• Deliver quantitative results, business understanding and strategic insights to partners
• Understand pricing and availability metrics and ensure your partners are taking their fair share of sales
• Work with Market Management to negotiate ad hoc promotions, marketing funds and discounts from your partners

• A “can-do” mindset and enthusiasm to own a series of varied problems
• Proven ability to communicate across a large portfolio of hotel partners
• Solid understanding of the business processes and their impact on the end consumer
• A natural curiosity and ability to answer hard questions with data
• A preference for action, testing and reporting on all project performance
• A natural ability to communicate and influence internal and external stakeholders
• The ability to work with minimal guidance, be proactive and to handle ambiguity and the challenge of quickly evolving goals
• Thrives in a dynamic and entrepreneurial environment where pushing limits is everyday business
• 1-2 years of relevant work experience in the hospitality or relevant industry

• Located in US Central or Pacific Time Zone
• Experience with Salesforce or similar CRM 
• A background with online travel agencies or hotels revenue management teams
• Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools

• Well-funded and proven startup with large ambitions, competitive salary
• Generous performance bonus - Paid quarterly  (up to 20% on target)
• Unlimited PTO
• Flexdesk All Access Pass AND Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer paid medical, dental, vision, disability and life insurance plans
• Access to a 401k 

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