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Job details

Case Manager

HopSkipDrive is seeking a Trust & Safety Case Manager to coach platform users on safety policies and procedures while ensuring platform safety standards are maintained.

Skills

  • Strong verbal and written communication
  • Business judgment and empathy
  • Problem-solving skills
  • Efficiency
  • Proficiency in Excel, Word, and Google Docs

Responsibilities

  • Review ride incident and user activity reports
  • Handle CRM support tickets and phone calls related to Trust & Safety
  • Provide support for escalations, collisions, and insurance questions
  • Recognize trends in ride incidents and user complaints
  • Collaborate with Trust & Safety and cross-functional teams to enhance customer satisfaction

Benefits

  • Flexible vacation
  • Medical, dental, vision, and life insurance
  • 401(k) and FSA
  • Equity ownership
  • Opportunity to work in a VC-backed company
To read the complete job description, please click on the ‘Apply’ button
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CEO of HopSkipDrive
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Joanna McFarland
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BENEFITS & PERKS
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$55,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 10, 2024

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