Job details
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Case Manager
HopSkipDrive is seeking a Trust & Safety Case Manager to coach platform users on safety policies and procedures while ensuring platform safety standards are maintained.
Skills
- Strong verbal and written communication
- Business judgment and empathy
- Problem-solving skills
- Efficiency
- Proficiency in Excel, Word, and Google Docs
Responsibilities
- Review ride incident and user activity reports
- Handle CRM support tickets and phone calls related to Trust & Safety
- Provide support for escalations, collisions, and insurance questions
- Recognize trends in ride incidents and user complaints
- Collaborate with Trust & Safety and cross-functional teams to enhance customer satisfaction
Benefits
- Flexible vacation
- Medical, dental, vision, and life insurance
- 401(k) and FSA
- Equity ownership
- Opportunity to work in a VC-backed company
To read the complete job description, please click on the ‘Apply’ button
HopSkipDrive Glassdoor Company Review
Joanna McFarland
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HopSkipDrive DE&I Review
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By
HopSkipDrive
Our mission is to give all kids access to opportunity through mobility.
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BENEFITS & PERKS
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$55,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 10, 2024
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