General Manager

As a General Manager at Horizon Outdoor Hospitality, your primary responsibility will be to oversee the daily operations of Bay Point Landing, ensuring each department functions efficiently. You will maintain ongoing communication with department heads in reservations, guest services, food and beverage, and more to ensure guest and associate satisfaction. Your tasks will include hiring and training staff, leading by example, conducting property inspections, managing the budget, and continually developing initiatives that enhance the guest experience.

To qualify for the General Manager position at Horizon Outdoor Hospitality's Bay Point Landing, you should have at least 5 years of experience in hospitality, including 2 years in a General Manager role. A background in hotels, resorts, or alternative lodging is preferred. You should possess strong financial management skills, the ability to lead and mentor a team, and a passion for hospitality and the outdoors. Experience in managing food and beverage programs and proficiency in relevant software is also beneficial.

The work culture for a General Manager at Horizon Outdoor Hospitality is both fun and rewarding! We pride ourselves on building a team of dreamers and doers who are passionate about providing exceptional service and creating memorable experiences for our guests at Bay Point Landing. You'll work collaboratively with your team to foster a positive atmosphere, promote employee satisfaction, and inspire everyone to meet our high standards of hospitality.

For the General Manager position at Bay Point Landing, the starting base pay ranges between $80,000 and $85,000. This may vary depending on factors such as prior experience, transferable skills, and market demands. In addition to competitive pay, we offer health, dental, and vision insurance, participation in a 401(k) plan, and generous PTO benefits, making it a comprehensive compensation package.

To apply for the General Manager position at Bay Point Landing, you need to submit your resume along with a cover letter detailing your experience and passion for the role. Applications should be sent to the specified emails, as resumes received without a cover letter will not be considered. We’re excited to review your application and potentially welcome you to our team!

To prioritize guest satisfaction as a General Manager, it is essential to ensure open communication with staff, regularly gather guest feedback, and implement changes based on that feedback. This means leading by example, training your team to provide personalized service, and creating environments where guests feel valued and heard.

When addressing team conflicts, it’s vital to facilitate a discussion where both sides can express their viewpoints. I would encourage open communication, listen carefully, and guide the team towards finding a mutually agreeable solution while ensuring that the situation aligns with the resort's overall values and operations.

In my previous roles, I regularly analyze revenue streams and expenditures, evaluating the profitability of various services offered. Establishing clear budgets, monitoring financial reports, and collaborating with department heads to adjust strategies according to market demands has enabled me to maximize revenue effectively.

Handling guest complaints starts with actively listening and acknowledging their concerns. I address issues promptly and empower my team to also resolve conflicts on the spot. Following up after the resolution ensures that guests feel appreciated, reinforcing their loyalty to our resort.

Fostering a positive team culture begins with clear communication, regular team meetings, and team-building activities. I prioritize recognizing team members' achievements and encourage an environment where feedback is welcomed, leading to open dialogue and a sense of belonging within the team.

A hands-on leadership style is crucial in the hospitality industry. It demonstrates commitment and involvement, allowing me to gain firsthand insights into the team's operations. Supporting my staff personally builds trust, fosters motivation, and enhances overall guest service quality.

Staff training is vital in my management strategy. Well-trained employees are equipped to provide excellent service, which leads to higher guest satisfaction. I ensure continuous training programs are in place, allowing team members to develop their skills and stay updated with industry standards.

Ensuring compliance with health and safety regulations requires regular inspections and training. I conduct audits of property standards, organize training sessions for team members, and update protocols based on the latest regulations to create a safe environment for guests and staff alike.

In my previous roles, I have developed and managed food and beverage programs from concept to execution, focusing on quality and guest experience. Collaborating with chefs and suppliers, I established a unique offering that not only met guest expectations but also aligned with our operational goals.

I envision the opportunity to work at Horizon Outdoor Hospitality as a way to blend my passion for outdoor experiences with my commitment to hospitality. I admire the positive impact that a well-managed resort can have on guests and staff, and I am eager to bring my expertise to help further enhance the guest experience at Bay Point Landing.