Hospital Collections Customer Service Representative

As the Hospital Collections Customer Service Representative, you will: · Serve as a primary source for customer service assistance and ensuring customer satisfaction · Handle a high volume of incoming customer service calls in a call-center environment · Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies · Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach · Perform duties in the patient accounting systems · Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame Note: This posted position is 1 of 7 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. Salary range: $25.71-$36.52/hourly

We’re seeking an interpersonal, detail-oriented individual who: * Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting * Able to prioritize assignments and multi-task in an accurate and prompt manner * Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns * Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts * Extensive telephone experience and experience dealing with the public * Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients * Bilingual Spanish/English, highly desired