Host/Hostess

SUMMARY

The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

JOB DUTIES AND RESPONSIBILITIES

Greeting and seating guests, presenting menus to guests, informing them of special menu items • Treating guests in a manner to ensure their complete satisfaction • Taking names on a waiting list • Running the floor plan board • Observing tables and keeping track of clean, dirty, and occupied tables • Taking guest information and quoting wait time to guests accurately when tables are not immediately available • Cleaning, organizing, and stocking menus at host area • Answering phone and answering questions concerning the menu and restaurant • Interacting with guests coming in and as they leave, ensuring a positive dining experience • Filling to-go orders, if applicable • Performing other duties as assigned

QUALIFICATIONS (Education, Experience and Certifications)

Excellent communication skills (verbally interacts with management, servers, team members and guests) • Must be able to read, write, and determine wait time based on Company’s procedures • Must visually scan restaurant for clean, unoccupied tables

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures.
• Authorized to work in United States.