Hotel Systems Trainer

This role can be performed remotely in & across the UK.

About the opportunity

We’re looking for an energetic and knowledgeable Implementation Specialist to join our Implementation Team. Typically, you will work on the road or remotely with our customers on the installation of our market leading Hotel PMS software. As a go-to member of our Implementation Team you’ll have the knowledge and customer service skills to support both our customers and our colleagues with all queries.

To provide the best possible service to our customers the ideal candidate should have a sound working knowledge of reservation and point of sale software and have previously held a reservations or front office position within the hotel industry.

What we want you to do

• Guide hotel staff and senior managers through a structured and details software installation and training program
• Configuring and training Guestline’s Property Management System, Booking Channel Manager and Direct Booking web engine
• Configuring the software to the customer’s specific requirements
• Conduct training sessions to a wide audiences covering all hotel departments

• Conduct onsite and remote workshops/sessions with existing customers
• Work with and complement other implementation specialists within the business
• Complete and maintain all company paperwork in a timely, accurate and efficient manner in line with the company guidelines
• As part of an implementation team actively take control of the project delivery components for which you are responsible to see through to completion
• Maintain close contact with the Project Manager, keeping them informed of any progress or delays

• Document any faults, features or site specific items/issues as and when requested in line with company processes
• Represent the company in a professional and positive manner at all times
• Adhere to and follow all procedures accurately and efficiently
• Attend any relevant training courses which are set to improve knowledge on the company’s or associated products
• Ensure your product knowledge is kept up to date

• Carry out support work at Guestline support when not on customer sites

About you

• You’re unwaveringly customer-focused – you put a customer lens on all that you do. You have the ability to understand the problems of our target customers and translate them into actionable insights.

• You’re Tech- savvy – whilst you don’t need to be able to code, we like our Guestliners to be tech-savvy enough to understand the nuances and workings of our technologies.
• You’re prepared to drive change – You use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed.
• You’ve got a curious mind – you read around your subject and default to open when it comes to sharing knowledge.
• You can work autonomously - once given a project you can tackle the bulk of it taking input and feedback but making it your own through to successful conclusion
• You’re meticulously organized - you use efficient processes and know how to multitask seamlessly

• You’re an engaging communicator – you’re written skills allow you to keep people well informed, alongside your verbal skills which keep colleagues and customers onboard with updates and any progress made
• You’re flexible – as this role will involve some time training on customers sites, you’ll need to be able to be away from home Monday to Friday as and when needed. A full driving license is required for this role.

About us

At Guestline, we craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world, our users interact with our software in many areas of their working day and we’re here to make their lives more enjoyable, more productive and to help them provide better service to their customers. It’s this relationship that we help build between Hotels and their guests that mean we have vast scope for innovation, disruption and enhancement every step of the way.

Our diverse team is filled with ambitious and creative minds, spread across five countries, we’ve quickly grown to 200 people and our plans are to continue our international expansion. As a 25 year old company with deep and long standing relationships, our history guides us and gives us great position in the market, but it’s our innovation and international expansion that will keep us successful.

Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders. As part of this growth we’re venturing into Germany and our new offices in Munich.

What we can offer

• Competitive salary
• 25 days holiday
• Private Medical Insurance
• Pension

• Location: Remote UK

Equal Opportunity

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Guestline are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

Data Privacy

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Guestline, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Guestline has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Agencies

As much as we appreciate the help, we're using our own direct sourcing methods or we're working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email PeopleOps@guestline.com FAO our People Team, speculative phone calls will not be taken by our team neither will CV submissions without Guestline or the candidates expressed consent.