Senior Manager, Business Solutions

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Senior Manager, Accounting Solutions, you play a key role in developing and scaling our bookkeeping products. You are instrumental in supporting a rapidly growing service-division, establishing efficient processes that drive operational excellence, and ensuring high-quality service delivery. Your ability to collaborate across teams enables you to align product development with customer needs. Your leadership supports a high-performing team of bookkeeping professionals, fostering a culture of continuous improvement and innovation.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:   

• Develop and optimize processes to ensure efficient, scalable bookkeeping service delivery, including month-end close, reconciliation, and quality control
• Lead and mentor a team of bookkeepers, fostering a culture of operational excellence
• Monitor key performance indicators (KPIs) to assess service quality, efficiency, and customer satisfaction, making data-driven improvements
• Collaborate with product, marketing, and fintech teams to refine and expand our accounting solutions
• Identify opportunities to enhance operational efficiency through process improvements and technology integrations
• Ensure successful product releases by working cross-functionally with stakeholders across departments
• Advise on strategic roadmaps for bookkeeping services, aligning them with customer needs and market trends
• Leverage the resources and collective knowledge of your team to support the resolution of complex accounting, ensuring compliance and accuracy

Qualifications: 

• 8+ years of experience in operational management, preferably within service division environments that focus on bookkeeping / tax solutions or similar
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent practical experience.
• Experience managing teams of 25+ members, including remote teams; demonstrated ability to oversee and scale large service operations
• Solid understanding of bookkeeping services, leveraging this knowledge to support reasonable process refinement and ensure high-quality service delivery.
• Proven track record in driving process improvements, operational excellence, and risk mitigation within large-scale service operations.
• Robust leadership skills with experience in mentoring, developing, and leading high-performing teams in a dynamic and growth-oriented environment.
• Effective collaboration skills with the ability to work cross-functionally with teams like Sales and Product Development to align service offerings with customer needs.

What will help you succeed in this role:

• Proficiency in QuickBooks and other SMB accounting software
• Experience working with home services professionals, contractors, or similar industry segments
• Strong analytical skills with a focus on operational efficiency and data integrity
• Excellent communication and leadership abilities, with a proven ability to collaborate cross-functionally
• Knowledge of industry best practices in accounting systems and technology
• CPA or EA certification is a plus

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $96,000-$120,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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