Job details

Manager, Business Operations

To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.

In addition to the hospital, Vail Health has many access points including:

Howard Head Sports Medicine offers physical therapy services at 10 locations and works closely with our internationally renowned orthopedic partners at The Steadman Clinic and Vail-Summit Orthopedics & Neurosurgery.
Vail Health also owns interest in multiple joint venture ambulatory surgery centers (ASCs) throughout the region.
Colorado Mountain Medical, Beaver Creek Medical Center, urgent care clinics in Vail, Dillon, Avon and Eagle, Edwards medical campus and Eagle Healthcare Center.
The Shaw Cancer Center and Sonnenalp Breast Center are the region’s only fully accredited cancer treatment center and comprehensive breast center.
Vail Health is also leading the way in serving our communities’ behavioral health needs with outpatient behavioral health services at the Edwards Community Health Campus, and the Precourt Healing Center, a 28-bed in-patient behavioral health facility, opening in 2025.

About the opportunity:

This position is responsible for providing administrative oversight for developing new clinical services for the functional medicine and longevity clinics and practice management for the 28-bed inpatient psychiatric hospital within the Vail Health Behavioral Health (VHBH) service line. This position will be responsible for developing and implementing the new electronic medical record for the inpatient facility. This position will establish and implement effective procedures for new clinical operations including, clinic workflows, patient communication, scheduling, patient intake, payment collection, collaboration with providers to develop and implement business strategies to meet practice goals, monitoring clinical inventory, ensuring accurate data entry into the electronic health record (EHR), data collection to meet regulatory and compliance requirements, and tracking patient satisfaction goals to improve patient experience and quality access to care.

What you will do:

Develops new administrative policies, procedures, and workflows for establishing a functional medicine practice within the VHBH service line, ensuring the delivery of quality patient care is financially sustainable. Works collaboratively with internal and external providers to develop, implement, and monitor workflows to minimize provider administrative burden and maximize patient-facing hours. Acts as the office manager for the newly established VHBH functional medicine clinics.
Trained as a super-user of the BH outpatient electronic health record (EHR), and primary point of contact for the new BH inpatient EHR development and implementation. Plays a lead role in implementing and testing inpatient EHR and other practice management IT systems for functional medicine. Assists BH leadership and IT staff in identifying, recommending, and implementing system improvements to improve back office and patient-facing systems to improve efficiency and customer service.
Will supervise a team of patient access representatives once the psychiatric inpatient facility opens in 2025.
Coordinates with external and internal entities, including Colorado Mountain Medical, SPRI, and other medical organizations for identifying and developing best practices for patient referrals and care coordination for newly established functional medicine clinics and the VHBH Innovation Center (VHBHIC) research participants within the VHBH service line. The position will support functional medicine and longevity clinic provider credentialing, patient intakes, documentation requirements, compliance with legal and regulatory requirements, revenue cycle billing and reporting, and future staffing needs to establish and expand functional medicine clinical operations in the Vail Health system.
Works with the revenue cycle and billing department to ensure the timely and accurate completion of patient registrations and charge entry. Conducts regular audits to identify areas for improvement in registration, coding, and billing, follows up with direct reports on findings on a timely basis, and takes corrective action as appropriate.
Manages BH phone tree for the VHBHIC, functional medicine, and future inpatient facility and coordinates with external and internal entities for data collection, dissemination, compliance, and staff training, such as de-escalation and trauma-informed care.
Develops and implements performance metrics based on benchmarked Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to track departmental deliverables. Monitors registration reports and performs audits every week or other frequency as directed to identify trends and areas for improvement. Works with the team to improve practice management processes as needed.
Performs data management, analysis, and project management responsibilities associated with Federal, state, and department-mandated regulatory compliance for patients engaged in functional medicine, VHBH research, and/or future inpatient services. This includes increasing health equity and patient access to care.
Orders supplies and manages facility requests for functional medicine, VHBHIC, and the psychiatric inpatient facility.
Provides support for urgent administrative needs outside of business hours. Provides practice management front desk coverage for VHBH inpatient services and manages phone lines during staffing shortages and other times when needed.
Models the principles of a Just Culture and Organizational Values.
Performs other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

Five years of experience in a medical patient access environment, required.
A minimum of two years of supervisory experience, preferred.
Experience developing and implementing administrative procedures for new medical clinics, highly preferred.
Must be able to manage the operational flow of a medical setting and demonstrate critical decision-making to successfully meet operational goals.

License(s):

Certification(s):

Computer / Typing:

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

Bachelor’s degree, required. Master’s degree, preferred.

Application Close Date: March 22, 2024

Benefits at Vail Health (Full and Part Time) Include:

Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
Comprehensive Health Benefits:
- Medical
- Dental
- Vision
Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$66,757—$95,358 USD

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Relocation and housing assistance may be available.

Benefits at Vail Health (Full and Part Time) Include:

Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
Comprehensive Health Benefits:
- Medical
- Dental
- Vision
Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance