HR Call Center Representative

The HR Call Center Representative 3 provides centralized human resource services spanning payroll, benefits and other transactions. The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

The HR Call Center Representative 3 ensures efficiency of service center operations, technology and transaction processes.

• Provides guidance to Humana associates requesting information about and assistance with: HR policies and procedures; medical, dental and disability benefits; 401k planning; payroll; online employee data maintenance; and online travel, expense and purchasing systems
• Assists callers from external organizations requesting verification of employment data
• Navigates through multiple complex computer systems to quickly identify and communicate information to customers
• Performs detailed and extensive research and analysis of customer information
• Processes limited HR transactions including payroll, taxes and benefits

Required Qualifications

• 1+ year of inbound call center experience
• Strong customer service skills with the ability to multi-task
• Strong written and verbal communication skills
• This role is full time, Monday- Friday, 9:35- 6:05( EST)
• This role is work from home. If selected for offer you must live within a commutable distance to Louisville, KY in the case of business need.

Preferred Qualifications

• Associate's or Bachelor's degree in HR or a related field
• Experience using web-based human resource management systems - Workday
• Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• Well-being program
• Paid Volunteer Time Off
• Student Loan Refinancing

If you share our passion for helping people, we likely have the right place for you at Humana!

Work-At-Home Requirements:

Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40