At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Human Resources Manager- Fashion and Accessories
MAIN PURPOSE
The HRBP, Manager will support the Fashion and Accessories for North America which includes Montblanc, Chloé, Dunhill, Delvaux and Alaïa. The Human Resources Manager plays a key role in the growth and development of the brand’s teams.
The HR Manager will work closely with the leadership and human resources teams to help develop and implement talent processes and employee relations practices. The role will provide support in enhancing business performance to meet strategic business objectives through organization design, learning and development, coaching, performance management, and career and succession planning. Currently reporting to the Director, Human Resources – Fashion and Accessories, the ideal candidate is a strong generalist practitioner, with key experience in Fashion and or Luxury Retail recruitment, performanance management and employee relations.
KEY RESPONSIBILITIES
Culture and Engagement:
- Assists in creating change plans, secures commitment to change, and coaches leaders on their role in the change
- Champions Diversity and Inclusion to build an environment where everyone feels a sense of belonging
- Build effective relationships with leadership at all levels of the organization
- Exercises a high degree of confidentiality with sensitive information
- Ensure that HR/People practices are in accordance with the global HR/People framework of the different Maisons.
Employee Relations:
- Evaluate Employee Relations issues at hand and advise the Manager of proper protocol.
- Partner with Employee Relations lead and/or Corporate attorney if needed in ensuring the issue is being evaluated appropriately and handled in the best manner possible.
- Coach Managers in dealing with performance management and Employee Relations issues.
- Ensure that Managers are complying with appropriate protocol and procedures upon issuing a verbal, written or final warning, if necessary. Review written warning memos to be issued. Assist managers in those performance discussions.
- Lead workplace investigations and provide thorough and detailed research, analysis and recommendations and documenting all interviews.
- Ensure that all HR policies and procedures are being adhered to fairly and consistently.
- Follow-up on issues with the Managers as needed and follow through to resolution.
Talent Management & Organizational Development:
- Understands company strategy and goals, how individual work contributes to success, and helps transfer this understanding to employees.
- Conducts regular meetings with Boutique and Retail Leadership to provide HR strategic workforce updates: reviewing store talent, succession planning, provide management team with recommendations to optimize business performance.
- Oversees and participates in performance management process in partnership with Store Leadership to proactively address opportunities
- Delivers difficult and / or complex messages and determines the appropriate communication channels for these messages
- This role will require extensive collaboration with regional leaders to develop specific training tools to meet their needs.
- Partner with employees at all levels across the company to better understand and incorporate their needs into training, career-pathing, and development initiatives in relation to Global and Regional guidelines.
- Coordinate recruitment process with the Hiring Manager and Talent Acquisition team. Meets with Talent acquisition team weekly to update the business on the status of their recruitment. Interview candidates as needed. Create job descriptions, new hire announcements, ensure that the hiring manager has developed a departmental induction process and is prepared to welcome and integrate the new hire. Create a pleasant and memorable recruitment experience.
- Conduct workforce analysis, including headcount planning and turnover as well as any other reporting required by the brands.
Performance Management and Salary Review Process:
- Provide guidance to all managers throughout the Performance Management Process and ensure that performance reviews are being completed in a timely manner.
- Provide overall support and advice in delivering performance management reviews.
- Provide guidance and support to the Manager in building promotional business cases.
- Follow up with PIPs or development plans as needed to address performance issues.
- Use internal HR tools, Benchmarking and analysis to determine compensation increase and bonuses and advise managers during the salary review process.
- Organize career committees to review team performance and calibration across functions
HR Systems and Processes:
- Updates Associate information (e.g., terminations,status changes, reporting structure) in HRIS and other systems and maintains employee-related files
- Maintains accurate people data for expense allocation and reporting purposes
- Generates reports from HRIS as needed or requested, converting to excel
- Analyzes data from various reports, extrapolating relevant data for the business
QUALIFICATIONS
- A minimum of 8 years of progressive Human Resources experience with skills in high volume employee relations, talent management, recruiting, and performance management.
- Demonstrated effectiveness in identifying needs, developing action plans and executing deliverables and presenting outcomes and recommendations.
- College degree in a related area, MBA or Masters preferred.
- Experience within a talent role with an organization known for successful talent management is ideal. Knowledge of state laws.
- Strong interpersonal and consulting skills in dealing with employees at all levels of the organization, including leadership, influencing and relationship-building across functions.
- Experience in coaching mid or senior-level leaders to improve leadership performance. Strong negotiating and conflict resolution skills. Must possess strong leadership skills and customer service skills.
- Strong verbal and written communications skills.
- Strong Skills in Excel and PowerPoint are needed to function in the role (i.e. Pivot tables, org charts, graphs, formulas).
- Retail experience highly preferred
DIMENSION
- Geographical area under responsibility: 45 boutiques in United States and Canada.
- Some travel required (20%) Will be required to visit boutiques.
- Individual Contributor role
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
Expected Salary Range: $110,000 - $125,000
Salary will be negotiated based on relevant skills and experience.