HR Shared Service Representative

GitHub is looking for a HR Shared Service Representative to join our HR Services Team. The HR Services center of excellence provides operational and support services for GitHub HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, offboarding, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Shared Service Representative is a member of the HR Services organization and plays a key role in ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.

This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have prior experience using Workday HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

The ideal candidate should also display strong attention to detail and proven ability to manage multiple priorities and/or projects. To possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service-levels. Have strong analytical, problem solving & troubleshooting skills, as well as a desire and attitude to go above and beyond in resolving issues.

Responsibilities:

HR Central Services Customer Support

• Respond to employee and manager inquiries; escalates issues to senior team members.
• Answers questions from employees and managers about how to use HR services, platforms, and tools by using established templates and pointing employees and managers to appropriate resources; learns the end-to-end service model.

Data Management

• Inputs employee data into HRIS and/or documents activities as requested; verifies data input to ensure accuracy.
• Supports the operational compliance in data handling by learning relevant policies, procedures, and processes.

Documentation

• Reviews documents related to employee records in HR processes and verifies accuracy; participates in information gathering sessions with stakeholders to understand reporting requirements.
• Documents and updates processes and knowledge-based content; provides input for change on knowledge base content to the team lead.

Process Management

• Reviews processes and makes recommendations for process improvements.

Data Analytics

• Assists with the assessment of data from discovery of required data through reporting.
• Helps develop appropriate reports and data visualizations that allow analysis, interpretation, and presentation materials to be developed.
• Assists with the interpretation of data, drawing inferences/insights, and driving changes.

Required Qualifications:

• 3+ years’ experience in Operations, Customer Support, HR or in a customer-facing role OR Bachelor’s Degree in Business Administration or related field.
• Prior experience using Workday (HRIS).

Preferred Qualifications:

• Prior experience working in a centralized, global HR services team.
• Prior experience with Excel creating pivot tables, vlookups, and formulas to analyze data.
• The ability to research, analyze, and make logical decisions within a given timeframe.
• Ability to maintain strict confidentiality and discretion in a sensitive HR environment.
• PHR Certification.

Minimum hourly rate of $24.04/hour to maximum $63.75/hour.

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role.

Location: In this role, you can work remotely from anywhere in the United States.

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