Job details

Manager, Operations

Human Interest, a high-growth tech company, is seeking a Senior Operations Manager to support clients in saving for retirement. The role involves coaching and developing a team, managing escalations, driving process improvements, and ensuring quality service.

Skills

Leadership skills
Interpersonal communication
Organizational skills
Analytical skills
Process improvement
Cross-functional collaboration

Responsibilities

Coach and develop a team of Product Ops. Specialists/Associates
Manage escalations and complex issues to resolution
Identify and implement process improvements
Monitor productivity and quality of the team
Investigate technology issues and work on solutions
Collaborate on cross-functional initiatives/projects

Education

Bachelor’s degree or equivalent experience
Knowledge of Retirement Plan Services

Benefits

401(k) plan with employer match
Health, dental, and vision insurance
Generous PTO and parental leave
Mental health support, fertility benefits, student loan resources
Work-from-home and lifestyle stipends
Employee Resource Groups, online events, and more

To read the complete job description, please click on the ‘Apply’ button

Human Interest Glassdoor Company Review

3.8

Human Interest DE&I Review

4.0

CEO of Human Interest

Jeff Schneble

Approve of CEO

By Human Interest

We believe that everyone deserves access to a secure financial future. Human Interest offers the easiest and most affordable 401(k) retirement plan for the modern workforce. We empower all businesses, no matter their size, to safeguard the finan...

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FUNDING

Series D

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Investment & Asset Management

TEAM SIZE

501-1000