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Job details

Manager, Operations

Human Interest, a high-growth tech company, is seeking a Senior Operations Manager to support clients in saving for retirement. The role involves coaching and developing a team, managing escalations, driving process improvements, and ensuring quality service.

Skills

  • Leadership skills
  • Interpersonal communication
  • Organizational skills
  • Analytical skills
  • Process improvement
  • Cross-functional collaboration

Responsibilities

  • Coach and develop a team of Product Ops. Specialists/Associates
  • Manage escalations and complex issues to resolution
  • Identify and implement process improvements
  • Monitor productivity and quality of the team
  • Investigate technology issues and work on solutions
  • Collaborate on cross-functional initiatives/projects

Education

  • Bachelor’s degree or equivalent experience
  • Knowledge of Retirement Plan Services

Benefits

  • 401(k) plan with employer match
  • Health, dental, and vision insurance
  • Generous PTO and parental leave
  • Mental health support, fertility benefits, student loan resources
  • Work-from-home and lifestyle stipends
  • Employee Resource Groups, online events, and more
To read the complete job description, please click on the ‘Apply’ button
COMPANY RATING
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Diversity & Inclusion
4.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Human Interest
Human Interest CEO photo
Jeff Schneble
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We believe that everyone deserves access to a secure financial future. Human Interest offers the easiest and most affordable 401(k) retirement plan for the modern workforce. We empower all businesses, no matter their size, to safeguard the finan...

23 jobs
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$75,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 11, 2024

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