Human Resources Contact Center

Hire Up Staffing and Healthcare is seeking a Human Resources Contact Center Support Analyst in Roseville, CA. This is a 23 week assignment with the possibility of being extended or hired on permanently. Schedule: Dayshift 8 hours. Starting pay $18-$20/hr DOE.


Job Summary:

Performs specialized human resource-related tasks for employees and managers across the organization. Acts as a point of contact for resolution, escalation, or routing of inquiries (online and phone) about moderately complex topics including personnel data, Human Resources (HR) systems and web tools, benefits, Leaves of Absence, and talent management systems. Accuracy, efficiency, confidentiality, and a high degree of customer service are essential. Works increased hours during training and high-volume cycles, as necessary.


Essential Functions:

• Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.
• Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete routine and non-routine assignments. Prioritizes daily activities to complete tasks/projects assigned by others. Makes decisions regarding own work, sometimes in ambiguous situations.
• Provides exceptional customer service, exhibiting strong listening and communication skills. Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works with decisions that have moderate impact on function/family operations.
• Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.
• Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.
• Performs other job-related duties as assigned.

Education and Work Experience:

• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Bachelors Degree with coursework in human resources: Preferred
• Four years of HR experience: Preferred

Licenses/Certifications:

• Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP): Preferred

If interested in applying for this position please visit our website at hireupss.com!