Job details

Human Resources Shared Services Program Manager (Plano, TX)

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Role and Responsibilities

Location:

Plano, Texas (hybrid schedule required)

Who we are:

Samsung is a place where big things happen. Our teams are made of diverse individuals who are what we consider to be the Everyday Brave. People who embrace problems and do not settle for just solving them, but look to deliver a seamless, unexpected, life-changing solution. An awesome solution. So if you’re looking to make a BIG impact and enrich the lives of people across the globe, Samsung may be the place for you.

Who we’re looking for:

The North America HR Shared Service Operations Lead collaborates closely with various parties (e.g., HR members in Subsidiaries, HR Business Partners, Information technology professionals and Head Office members) to effectively and efficiently deliver day to day operational HR transactions in all areas of HR as well as enable an efficient HR organization through the use and improvement of HR technology. This is a senior role impacting multiple organizations across a wide geography as well as influence decisions made in Head Office with global impact.

Reporting to the Sr. Director of HR SSC, the Senior Manager level role is responsible for supporting the Shared Service Center in the areas of people process and technology. This role will partner with SSC leadership to ensure service level agreements (SLAs) and key performance indicators (KPIs) are at or above standards while striving to improve quality and customer experience. Interact cross functionally with Centers of Expertise (COEs), HR Business Partners (HRBPs), and Human Resources Operations Team in each of the Samsung’s North America subsidiaries.

What you’ll be doing:

Develop performance measurements to effectively maintain service level agreements and key performance indicators
Embody and instill a continuous process improvement mind-set at all levels of the HR Shared Service organization, lead continuous improvement initiatives
Monitor key Service Level Agreements, quality targets and Key Performance Indicators, identify areas of opportunity
Identify, track and provide feedback to team members regarding performance against service level objectives and other key protocols
Oversee the process for documenting process map / flows to allow for continuous innovation, transfer of knowledge and training direct/indirect members
Support SSC financial processes, vendor approval and budgetary controls on contractors.
Plan and manage annual SSC’s external spend budget
Partner with HR communities to identify areas for further integration of HR administration tasks and services into the HRSS Team; lead integration analysis and implementation projects
Project manage large initiatives such as systems rollout or service expansions
Establish close relationships with executives, managers and HR Operations teams to identify needs and effectively resolve issues
Recommend process improvement areas, identify key trends and benchmarks, partner with HR Shared Service Leaders to review performance results
Monitor and audit service center transactions to ensure issue resolution and accuracy of data
Create and maintain content for HRSS Team internal knowledge base and partner with IT, HR subject matter experts, and other resources as necessary for content needs
Oversee CRM, knowledge and content management and other tools used by HRSS Team
Manage internal team members as required to deliver the requirements of the role

Skills and Qualifications

Qualification Requirements:

Bachelor’s degree in related field, preferred with Masters preferred
10+ years of relatable experience in Program Management, Financial management, HR or Continuous improvement roles
Lean six sigma certification preferred
Experience in cross functional collaboration with a diverse and dispersed population for global organizations
Ability to work in a fast-paced high-pressure environment and across subsidiaries
Demonstrated track record of leveraging process and project management skills to deliver results
Significant experience working within the assigned geographic region
Vendor managing experience
Strong analytical, problem-solving and conceptual skills with experience in organizing, planning, and executing large-scale projects from the envisioning stage through to implementation
Work is performed in an office environment on a required hybrid schedule
Up to 20% domestic travel required with occasional travel to Canada or Mexico periodically as needed
Excellent written, oral, presentation, facilitation, and interpersonal communication skills

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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#MOTIVATED

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

By Samsung Electronics America

Samsung Electronics America, a subsidiary of the global tech giant, innovates in consumer electronics, mobile devices, and home appliances, aiming to enrich lives and advance technology across the United States.

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