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Broker Relationship Executive

Become a part of our caring community and help us put health firstAre you passionate about contributing to the well-being of the Medicare population? Are you looking for a role that will let your creative ideas, relationship management and sales ability shine? If so, the Broker Relationship Executive position is the right position for you. The Broker Relationship Executive engages independently contracted agents regarding the retail products available from Humana including Medicare, dental & vision. The work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.The Broker Relationship Executive (BRE) recruits, trains and impacts the selling behaviors of agents via telephonic & electronic communication methods.Typical responsibilities of the BRE include and are not limited to:• Involve both inbound and outbound calling to agents.• Collaborate with field representatives and local Humana market offices to achieve sales goals.• Responsible for organizing and managing the day-to-day selling and/or account management activity.• Accountable for achieving new sales and/or renewal goals for defined territory.Use your skills to make an impactRequired Qualifications• Bachelor's degree plus 2+ years of relationship management and sales experience OR 5+ years of relationship management and sales experience• Applicant MUST be willing and able to work in ANY time zoneCandidate must meet ALL of the following:• Active Health & Life Insurance licenses OR ability to obtain prior to start date• Prior professional experience with Microsoft Office Programs; Intermediate proficiency or better in Microsoft Office programs (Outlook, Excel, PowerPoint, Word)• Meet WAH Policy listed in additional informationPreferred Qualifications• Experience working with Medicare Products• Healthcare industry experience• Bilingual in English and Spanish or Korean, or Mandarin; Ability to read, write, speak without limitations or assistance.Additional Information• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationScheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$47,300 - $65,000 per yearThis job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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What You Should Know About Broker Relationship Executive, Humana

Join Humana as a Broker Relationship Executive in Lincoln, NE, and become a vital part of our caring community dedicated to enhancing the health of the Medicare population. In this role, you'll leverage your relationship management and sales acumen to engage with independently contracted agents, helping them navigate our wide array of retail products including Medicare, dental, and vision. Your day-to-day activities will involve proactive outreach through both inbound and outbound calls, collaborating closely with field representatives and local market offices to hit sales goals. You’ll be responsible for training and shaping the selling behaviors of agents, providing you with the opportunity to showcase your leadership skills. With a focus on fostering relationships and driving business success, you’ll enjoy the satisfaction that comes from impacting agent performance and ultimately, the health of the communities we serve. The ideal candidate will bring a Bachelor’s degree along with either 2+ years of relationship management and sales experience or, alternatively, 5+ years in a similar capacity. A valid health and life insurance license is required, alongside proficiency in Microsoft Office. If you’re excited to make a difference and work in a dynamic environment, this could be your next great career move with Humana!

Frequently Asked Questions (FAQs) for Broker Relationship Executive Role at Humana
What are the main responsibilities of a Broker Relationship Executive at Humana?

As a Broker Relationship Executive at Humana, your primary responsibilities include engaging independently contracted agents about various retail products, conducting both inbound and outbound calls, and collaborating with field reps to achieve sales targets. You will also play a key role in training agents and influencing their selling behaviors through effective communication methods.

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What qualifications are required for the Broker Relationship Executive position at Humana?

To qualify for the Broker Relationship Executive role at Humana, candidates need at least a Bachelor’s degree with 2+ years of relationship management and sales experience or 5+ years of related experience. Additionally, applicants must possess an active Health & Life Insurance license or the ability to obtain one before starting.

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Is previous experience with Medicare products necessary for the Broker Relationship Executive role at Humana?

While previous experience with Medicare products is preferred for the Broker Relationship Executive role at Humana, it is not mandatory. However, having a background in the healthcare industry can be advantageous as it may enhance your understanding of the products you will be working with.

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What type of work environment should a Broker Relationship Executive expect at Humana?

Broker Relationship Executives at Humana typically enjoy a hybrid or remote work environment. Candidates are expected to have a reliable internet connection and work from a quiet, dedicated space to ensure compliance with HIPAA regulations. Additionally, you’ll be using telephonic and digital communication tools to connect with agents.

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What are the potential earnings for a Broker Relationship Executive at Humana?

At Humana, the salary range for a Broker Relationship Executive is between $47,300 and $65,000 per year, depending on various factors such as geographic location and individual experience. This role also offers an exciting commission incentive plan based on individual performance and overall company success.

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Common Interview Questions for Broker Relationship Executive
Can you describe your experience in relationship management related to the Broker Relationship Executive role?

In your response, share specific instances where you successfully managed relationships, highlighting your ability to communicate effectively and build trust with clients or agents. Use metrics or outcomes to showcase your achievements.

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What strategies would you use to train agents on selling Medicare products effectively?

Discuss the importance of tailored training sessions and continuous feedback. Share how you would implement role-playing scenarios, utilize sales tools, and provide real-world examples to enhance their understanding and selling techniques.

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How would you handle objections from agents when discussing products?

It's essential to remain calm and listen to the agent's concerns. Answer with empathy and agree on common ground. Share specific product benefits and provide supportive evidence to counter objections while keeping the conversation collaborative.

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What metrics do you think are important for measuring success in this position?

Identify key performance indicators such as sales targets, agent engagement levels, and feedback scores. Discuss how you would utilize these metrics to continuously improve your strategy and enhance your relationships with agents.

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Why do you want to work for Humana as a Broker Relationship Executive?

Talk about your passion for health care and Medicare, and how Humana's mission aligns with your values. Mention specific programs or initiatives by Humana that inspire you, emphasizing how you can contribute to their efforts.

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Describe your proficiency with Microsoft Office programs.

Share your experiences using various Microsoft Office applications, highlighting your ability to create reports, manage data in Excel, and effectively communicate through Outlook and PowerPoint presentations to create compelling sales pitches.

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How do you prioritize tasks when managing multiple agents?

Explain your organizational skills, such as using task management tools and customer relationship management (CRM) software. Discuss how you would assess urgency and importance to ensure efficient time management and meeting goal deadlines.

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Can you provide an example of a successful sales strategy you implemented in your previous role?

Prepare to share a specific sales strategy you devised and the impact it had on your results. Discuss your thought process, actions taken, and the successful outcomes, enhancing it with data where possible.

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How do you stay updated on the latest trends in the Medicare industry?

Mention your commitment to professional development through industry publications, webinars, and networking with healthcare professionals. Discuss how this knowledge informs your interactions and selling strategies.

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What do you believe sets Humana apart from other companies in the healthcare sector?

Share your insights about Humana's commitment to putting health first and its focus on personalized service. Reference specific initiatives or awards that underscore their leadership in providing quality health coverage.

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Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...

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December 14, 2024

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