Business Development Representative​/Enterprise

As a Business Development Representative at Advantage Auto Group, your key responsibilities will include assisting service customers with scheduling appointments, providing updates on vehicle statuses, and executing customer retention efforts. You'll need to demonstrate exceptional phone skills and ensure that all calls are handled professionally, following scripts and guidelines. Additionally, maintaining an organized approach to your tasks and achieving daily, weekly, and monthly goals are crucial for success in this role.

To be successful as a Business Development Representative at Advantage Auto Group, prior dealership experience is a plus; however, strong customer service experience is our top priority. Candidates should possess flexibility to work nights and weekends, excellent follow-up skills, and strong computer skills. A positive, hardworking attitude and the ability to work within a team setting are essential for this role.

Advantage Auto Group provides a range of benefits for Business Development Representatives, including medical, dental, and vision insurance, vacation, and holiday pay when eligible. Additionally, opportunities for advancement and paid training are part of our commitment to supporting your career growth. We truly value our employees and strive to create a fulfilling work environment.

A Business Development Representative at Advantage Auto Group plays a vital role in customer retention by consistently following up with customers, confirming appointments, and ensuring that the service experience meets or exceeds their expectations. By building strong relationships and providing timely updates, you'll help foster a positive customer experience that encourages loyalty and repeat business.

The work schedule for a Business Development Representative at Advantage Auto Group typically includes a 5-day work week with some flexibility to work evenings and weekends. This structure allows for comprehensive support of our service customers while also accommodating peak times for customer calls and appointments.

To maintain customer relationships effectively, I focus on regular follow-ups, active listening, and genuinely addressing their needs and concerns. Additionally, I ensure timely communication about appointments and service updates, which helps build trust and reliability.

When dealing with a difficult customer, I remain calm and patient, ensuring that I listen to their concerns attentively. I validate their feelings, provide solutions tailored to their issues, and work collaboratively to find a resolution, keeping a positive attitude throughout the conversation.

I have extensive experience with BDC CRM software, including entering customer data accurately and ensuring all information is up to date. I also familiarize myself with all features to enhance productivity and streamline appointment scheduling and follow-ups.

I prioritize my tasks based on urgency and set clear daily and weekly targets for call volumes. I utilize time-blocking techniques to dedicate specific hours each day for calls, ensuring that I consistently meet or exceed my goals while maintaining the quality of each interaction.

In a fast-paced environment, I prioritize tasks based on urgency and importance. I use checklists to stay organized and focus on high-impact activities that directly enhance customer service, ensuring that every interaction is professional and personable.

I'm motivated by the opportunity to build lasting relationships with customers and help them achieve their goals through our services. The thrill of meeting targets and contributing to the company's growth also fuels my passion for business development.

To ensure accurate appointment scheduling, I double-check all entered information against customer preferences and confirm details with them. I also stay organized and use CRM features to prevent overlaps and ensure that time slots are effectively utilized.

Teamwork is crucial in this role because collaboration allows us to share insights, strategies, and experiences that enhance our individual and collective performance. I believe in fostering open communication and supporting my colleagues to achieve our shared goals.

I stay motivated during repetitive tasks by setting small, achievable goals and rewarding myself upon completion. I also remind myself of the importance of each task in contributing to overall customer satisfaction and my personal growth.

The biggest challenge for a Business Development Representative can be managing high call volumes while providing personalized service. To overcome this, I focus on time management and employ efficient call strategies to maintain quality during busy periods.