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CenterWell PCO, Sr Compliance Professional

Become a part of our caring community and help us put health first
 

CenterWell Senior Primary Care (PCO) is a growing provider organization that currently operates about 340+ senior focused primary care centers in 15 states. The Regulatory Compliance team that supports the PCO is responsibility to assess, investigate, audit and validate the mitigation of compliance risk across the organization. This team ensures that healthcare providers align their operational practices with legal requirements while fostering collaborative relationships with business partners to uphold ethical standards and mitigate risks.

The Senior Compliance Professional will support the Director of Compliance, by ensuring compliance with governmental requirements for clinics across both federal and state requirements. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. 

As the Senior Compliance Professional, you will develop and/or evaluate compliance policies and procedures. Research compliance issues and recommends changes that assure compliance with federal and/or state requirements related to Provider Clinic operations, billing, investigations, and processes. Coordinates site visits for regulators, coordinates implementation and compliance with corrective action plans, as needed. You will participate in all phases of the audit process including evaluating control design and adequacy, testing to ensure adherence with established policies and internal controls, and communicating issues and recommendations to management. Coordinates implementation and compliance with corrective action plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

In this role, you will serve as a regulatory compliance subject matter expert with the 2nd line of defense compliance function. Research compliance related issues and communicate those requirements to high level business leaders within the PCO.  This role would also be the lead to help to develop risk analysis reporting for both the clinic compliance metrics, and M&A activity within the PCO.

Key Responsibilities:

  • Assesses the compliance risks to PCO and leverages the assessment to design the auditing and monitoring activities included in the workplan.  

  • Executes assigned portions of the PCO compliance workplan throughout the year.

  • Regularly conducts compliance related audits to assess internal controls, examing healthcare records and processes, and analyzing and reporting risks.

  • Influence department strategy by identifying and overseeing the development of continuous monitoring activities.

  • Provide reporting on metrics and M&A activity.


Use your skills to make an impact
 

Required Qualifications

  • Bachelor's degree.

  • 2 or more years in healthcare related field.

  • Compliance regulations knowledge and compliance auditing experience.

  • Knowledge/understanding of laws and regulations governed by the DOJ and CMS.

  • Must be able to work core business hours on EST time between (9am-4pm).

  • Ability to travel up to 15% to conduct audits at site locations.

  • Effective verbal and written communication skills.

  • Strong attention to detail.

  • Ability to articulate findings and impacts.

  • Familiarity of with healthcare provider compliance, mainly primary care, hospital, and/or pharmacy.

  • Ability to manage multiple or competing priorities and meet deadlines.

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

  • CHC certification or similar.

  • Medicare Risk Adjustment Experience.

  • Clinical background preferred, with Part B and Specialist experience a plus.

  • Ability to analyze large data sets.

  • Experience or knowledge of Accountable Care Organizations (ACO) preferred.

  • Six Sigma or Lean Certified.

  • Graduate degree, MBA or Healthcare focus a plus.

  • Experience with metrics and reporting.

Additional Information

Work-At-Home Requirements:

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

  • Satellite, cellular and microwave connection can be used only if approved by leadership.

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format:


As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview.  In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15-20 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


 

$86,300 - $118,700 per year


 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-20-2025


About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Average salary estimate

$102500 / YEARLY (est.)
min
max
$86300K
$118700K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About CenterWell PCO, Sr Compliance Professional, Humana

If you're passionate about compliance in healthcare and eager to make a difference, the role of Senior Compliance Professional at CenterWell Senior Primary Care might just be your next adventure! In this remote position, you'll become an essential part of a caring community dedicated to ensuring health comes first. CenterWell operates over 340 senior-focused primary care centers across the nation and is on the lookout for someone who can support their Regulatory Compliance team. As a Senior Compliance Professional, you'll work alongside the Director of Compliance, tackling complex compliance issues and ensuring that our clinics align with both federal and state regulations. Your day-to-day will involve developing and evaluating compliance policies, conducting audits, and communicating findings to management. You'll help us maintain the highest standards in healthcare while navigating the ins and outs of compliance risk assessment. With a keen eye for detail and strong analytical skills, you’ll be instrumental in guiding our clinics through compliance audits and implementing corrective action plans. At CenterWell, we believe in collaboration and transparent communication, serving as a trusted advisor to high-level business leaders. If you're ready to utilize your knowledge of healthcare compliance and make a significant impact, then we want to hear from you!

Frequently Asked Questions (FAQs) for CenterWell PCO, Sr Compliance Professional Role at Humana
What responsibilities does a Senior Compliance Professional at CenterWell have?

As a Senior Compliance Professional at CenterWell, your primary responsibilities include assessing compliance risks and creating auditing and monitoring activities in line with the compliance work plan. You will conduct compliance audits, evaluate internal controls, and communicate findings to management. Additionally, you'll coordinate site visits for regulators and ensure the implementation of compliance measures across our clinics.

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What qualifications do you need for the Senior Compliance Professional position at CenterWell?

To qualify for the Senior Compliance Professional role at CenterWell, you need a bachelor’s degree and at least two years of experience in a healthcare-related field. Knowledge of compliance regulations is crucial, along with auditing experience. Understanding laws regulated by both the DOJ and CMS will set you up for success in this position.

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How does CenterWell support its Senior Compliance Professionals in their duties?

CenterWell provides robust support for its Senior Compliance Professionals by offering tools and resources necessary for compliance audits and risk assessments. Working closely with the Director of Compliance, you'll receive guidance on navigating complex compliance issues and have access to training and professional development opportunities to enhance your expertise.

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What is the work environment like for a Senior Compliance Professional at CenterWell?

Working as a Senior Compliance Professional at CenterWell is primarily remote, allowing flexibility while contributing to a supportive team culture. You will work collaboratively with various departments and business partners, fostering positive relationships focused on maintaining compliance and ethical standards in healthcare.

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What impact does the Senior Compliance Professional have on patient care at CenterWell?

The Senior Compliance Professional at CenterWell plays a vital role in ensuring that our clinics operate within the legal framework, which directly affects patient care. By maintaining high compliance standards, you help create a safe and ethical environment for patients, fostering trust and promoting better health outcomes within our communities.

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Common Interview Questions for CenterWell PCO, Sr Compliance Professional
Can you describe your experience with compliance auditing?

When answering this question, be specific about the types of audits you've conducted and any methodologies you've applied. Highlight your knowledge of relevant compliance standards and any successful outcomes from your audits, such as identifying risks and implementing corrective actions.

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How do you prioritize your tasks as a Senior Compliance Professional?

Demonstrate your ability to manage competing priorities by discussing your approach to organization and time management. Mention tools or strategies you use to keep track of deadlines, such as project management software or prioritization techniques.

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What steps would you take to train staff on compliance policies?

Discuss your approach to developing training materials and leading sessions. Emphasize the importance of clear communication and ongoing education, along with how you would assess the effectiveness of the training through follow-up evaluations or feedback.

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Tell us about a time you faced a significant compliance-related challenge.

Use the STAR (Situation, Task, Action, Result) method to narrate your experience. Share the context, what your role was, the actions you took to address the challenge, and the successful result that followed, ensuring to include any lessons learned.

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How do you stay current with changes in compliance regulations?

Talk about the resources you use to stay updated, such as professional associations, webinars, or regulatory newsletters. Also, mention your networks within the healthcare community that keep you informed of the latest best practices and requirements.

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What role does communication play in your compliance work?

Explain the need for clear and effective communication in compliance roles. Discuss how you adapt your communication style based on your audience and provide examples of how you've successfully conveyed complex compliance information to various stakeholders.

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Can you provide an example of how you've implemented change to improve compliance?

Share a specific example where you've identified a compliance gap and taken the initiative to address it. Detail the steps you took to implement change and how it improved overall compliance adherence.

Join Rise to see the full answer
What are your thoughts on the importance of ethics in compliance?

Discuss how ethical considerations are integral to compliance functions. Explain that compliance goes beyond just following the rules; it's about fostering a culture of integrity and ensuring that organizational practices align with ethical standards.

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How would you handle conflict when enforcing compliance policies?

Describe your approach to conflict resolution, emphasizing empathy and understanding. Highlight your ability to listen to concerns while reiterating the importance of compliance and the potential consequences of non-compliance.

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What do you see as the biggest challenges currently facing compliance in healthcare?

Discuss your perspective on the evolving landscape of healthcare compliance, mentioning challenges like adapting to new regulations, technological advancements, and balancing compliance with patient care. Demonstrating awareness of these issues reflects your thought leadership in the field.

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Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...

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DATE POSTED
April 18, 2025

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